Troubleshooting

Things that go wrong, and how to check, fix and prevent them.

396 articles

• '+ New Claim' me Create Claim dabane par 'Failed' kyu aata hai? Sabse aam wajah: 'Insurance Company' khaali chhoda — form me iske aage star nahi hai, par bina company ke claim save nahi hota…
• 'Connect WhatsApp via Meta' dabane par popup nahi khula ya beech me band ho gaya? "Popup blocked — allow popups for this site in your browser, then Retry." aaye to browser me is site ke popups allow karo aur…
• 'Day is closed' error aaya, purani date par bill ya payment nahi ban raha, kya karu? Us din ka Day End close ho chuka hai, isliye wo date lock hai. Owner / admin Billing → Day End → wahi date → "Reopen" kare,…
• 'Maintenance mode — writes are paused' dikh raha hai — data ka kya hoga? Planned maintenance ke waqt kuch minute naye saves rukte hain; data poori tarah surakshit hai. 5-10 minute baad wahi kaam…
• 'Too many attempts' aa raha hai, galat password ke baad lock ho gaya, kab khulega? Ye kuch der ki rok hai, permanent lock nahi. Ek username par 15 minute me 5 galat password = "Too many failed attempts. Try…
• "A referral for this referee already exists" error aaye to kya kare? Matlab us vyakti (referee) ka ek chalu referral pehle se hai — ek referee ka ek hi chalu referral ho sakta hai, chahe referrer…
• "Book failed: Slot already booked for this doctor" aaye to kya kare? Matlab suggestion dikhne ke baad usi doctor ke usi date-time par kisi ne appointment laga di. "Find Best Slots" dobara dabao —…
• "Different database detected" laal taala screen aayi to kya kare? Ye screen tab aati hai jab app pehle jis ORALZY server se judi thi, ab kisi doosre server se baat kar rahi hai — galat data na…
• "Duplicate Treatment Types" menu me kyu nahi dikh raha? Setup → Settings → Clinical → Duplicate Treatment Types sirf owner / admin login ko dikhta hai. Web par Setup → Settings →…
• "New Policie" / "New Manual" me Create par "content is required" error kyu aata hai? Abhi web ka "New Manual" / "New Policie" / "New Organogram" form (Title, Short Code, Summary) body ke bina bhejta hai, aur…
• "Not sent to Meta" error aaya, ab kya kare? "Not sent to Meta: …" ke neeche • wali har line batati hai kya theek karna hai. App ki jaanch me atka template Meta ko gaya hi…
• "Patient saved, but the consultation/OPD fee was NOT charged" kyun aaya? Ye alert batata hai ki patient save ho gaya par fee ka bill nahi bana — paisa abhi kisi bill par nahi hai. Sabse aam wajah:…
• "Paytm par paisa aaya, darj nahi hua"? Paytm ne paisa le liya par ORALZY use bill par nahi likh paaya (amount alag tha, rows badal gayi thi, ya QR band ho chuka…
• "pending saves retrying" naarangi patti hat nahi rahi to kya kare? Naarangi patti "N pending saves — retrying…" batati hai ki net band hone ke waqt ke kuch save abhi bheje ja rahe hain. "Retry…
• "Same weekday" wala blockout agle hafte kyu nahi dikh raha? Ye abhi app ki kami hai: "Same weekday" chunne par blockout sirf pehli Date par lagta hai — agle hafton me na Blockouts list…
• "Save Patient" dabane par error aaya aur patient save nahi hua to kya kare? Alert ka text padho — wahi wajah batata hai: koi zaroori khana ("Patient name required.", "Valid 10-digit mobile number…
• "Send EMI" dabane par UPI ID not configured ya no phone aaya, kya kare? "UPI ID not configured…" aaye to Setup → Settings → Billing → Bill Settings (GST, UPI, bank) me UPI ID (jisme @ ho) bharo aur…
• "Server busy, please retry" error ka matlab kya hai? Matlab us pal ORALZY ka server aapka login check nahi kar paaya (thodi der ki rukawat). Aapka login safe hai, logout nahi…
• "Smile Design module not enabled" aa raha hai ya Smile tab hi nahi dikh raha? Smile Design har clinic par default band hota hai — isko ORALZY support aapki clinic ke liye chalu karta hai. Band ho to web…
• "Something broke on this page" laal screen aayi to kya kare? Ye web app ki error screen hai. Pehle "↻ Try again" dabao (wahi page dobara banta hai); na chale to "Reload page". Error ki…
• "Start dunning" kahan hai aur dabane par error kyun aata hai? Start: Billing → Pending Payments → AI Recovery → Overview ke "Top 5 Overdue" ya "Patient AR" me bill par "Start dunning".…
• "Test Razorpay" ya "Test Cashfree" button asal me kya check karta hai? Test button sirf ye dekhta hai ki SAVE ho chuki keys maujood hain aur mode kya hai (sandbox / live) — key sahi hai ya nahi, ye…
• "This feature is not available for your clinic yet" error kyu aata hai? Ye tab aata hai jab koi screen ya button aisa kaam bulata hai jo aapki clinic ke liye abhi chalu nahi — jaise naya feature jo…
• "This needs the add-on" ya "Upgrade required" error kyun aa raha hai? Matlab ye kaam aapke plan / add-on me nahi hai. "This needs the <add-on> add-on" aaye to Setup → Plan & Help → Store → 🧩…
• "Too many requests, please slow down" error kyon aata hai? Ek user ke login se 15 minute me bahut zyada kaam (lagbhag 5000 request) ho jaaye to server thodi der rok deta hai. 15 minute…
• "Treatment Order (Clinical Note first)" setting menu me kyu nahi dikh raha? Ye setting sirf owner / admin login ko dikhti hai: Setup → Settings → Clinical → Treatment Order (Clinical Note first).…
• "Use camera" dabane par webcam nahi khul raha, kya kare? Message padho: "Camera is busy — another app (Teams / Zoom / Camera) is using it…" = wo app band karo; "Camera permission…
• 🔄 Sitting button ya sitting badge kyu nahi dikh raha? "🔄 Sitting" sirf us treatment par aata hai jo (1) procedure jodte waqt "Sittings" 2+ ya "No fixed count (ortho / aligner)" ke…
• 3D scan "Could not load this scan" bolta hai ya chip laal hai? Viewer ne file nahi padh payi. "Could not load this scan." ke saath "Check that the file is a valid STL / PLY / OBJ export." =…
• Add Staff par "Username or email is already registered" ya "Weak password" kyu aata hai? "Username or email is already registered" — wahi username ya staff ka email kisi aur login par pehle se hai; doosra username…
• Add-on ka payment kar diya par Store me Active nahi dikh raha? Store → 🧩 Add-ons: Buy ke baad hara box aata hai — "Pay ₹X for <add-on> on the payment page." Payment karke wahi "I have paid…
• AI Audit Prep me "AI not configured" ya "Failed" error kyun aata hai? "AI not configured: …" ka matlab server par AI chalu nahi hai — ORALZY support se karwana hoga. "Failed: AI did not return…
• AI Front Desk ne patient ko jawab kyu nahi diya? Thread me grey "Bot chup raha — …" line wajah batati hai: patient ne sirf 👍 / 🙏 / ok bheja, kisi doosre business ka…
• AI Morning Huddle staff ke phone par nahi aaya, kya check kare? Setup → Settings → Auto Messages → AI Morning Huddle → "📤 Send Now" dabao. "Failed: no recipients" = koi number nahi juda —…
• AI Recovery kholne par "AI Recovery is part of the Pro plan" kyun aata hai? Ye message tab aata hai jab clinic kisi purane chhote plan (jaise Starter) par hai — wahan AI Recovery (Overview, Per-TPA,…
• AI Scribe recording start nahi ho rahi, kya kare? Error ke hisaab se: "Mic permission denied" → browser address bar se microphone Allow karo; "Browser does not support…
• AI Voice Receptionist ka Enable switch grey kyu hai? Patient Connect → Calls → Telephony → "AI Voice Receptionist" → "Settings" me "⚠️ VoIP not configured." dikhe to pehle Patient…
• Aligner Cases menu me nahi dikh raha ya case list me nahi aaya? Menu me na dikhe: Setup → Settings → Clinic → Modules me "Aligners" module chalu karo. Case na dikhe: upar filter "all" chuno…
• Analyzer me date range badalne par numbers kyu nahi badalte? Expenses page ke upar ki do dates sirf "Expenses" list, "Profit & Loss" tab aur upar ke paanch cards par lagti hain.…
• Apne data ki apni copy chahiye har hafte — khud backup kaise download karu? Server har raat 02:30 IST par apne aap backup leta hai (30 din rakhta hai) — aapko kuch dabana nahi. Apni EXTRA copy ke liye…
• App baar-baar apne aap logout ho rahi hai — session kyu kat raha hai? Pehle Setup → Admin → Users & Policy → Security Policy me "Auto-logout on inactivity" dekho — on ho to idle hone par "Session…
• App kholte hi white/blank screen aati hai, kuch load nahi hota — kya karu? Pehle internet check karo, phir Ctrl+Shift+R (Mac: Cmd+Shift+R) se hard refresh. Windows app me upar View menu → "Clear cache…
• App me aaj ki date ya time galat aa raha hai, IST kaise theek kare? ORALZY clinic ka din hamesha India time (IST) se ginta hai — computer ka timezone galat ho tab bhi "aaj" IST wala hi hota hai.…
• App slow chal rahi hai / data load nahi ho raha? Pehle internet check karo (sabse aam wajah). Ek hi computer slow ho to us computer ka Wi-Fi / browser dekho; sab computers…
• Appointment book hai phir bhi Running Treatments me "Not booked" kyun dikh raha hai? "Next sitting" sirf us appointment ko ginta hai jo isi treatment se juda ho — yaani chart me us treatment ke "🔄 Sitting"…
• Appointment cancel hua par waitlist ko message kyun nahi gaya? Check karo: (1) Setup → Settings → Auto Messages → Smart Cancellation Recovery me switch "✅ Enabled" hai aur "💾 Save" kiya;…
• Attendance Today me staff ka naam nahi dikh raha ya galat Absent dikh raha? Team → Attendance → Today me sirf Active status wale staff aate hain — staff profile par status Active na ho to naam nahi…
• Audit Log ka "Login History" tab khaali kyun hai, login kaha dekhe? Setup → Admin → Audit Log → "Login History" tab abhi hamesha "No login history" dikhata hai — app is tab me login / logout ka…
• Audit Log ke Data Export aur Database Stats tab kaam kyun nahi karte? Setup → Admin → Audit Log ke "Data Export" tab ke Patients / Bills / Appointments / Treatments card ("Download CSV") abhi naye…
• Auto message ka switch ON kiya phir bhi patient ko message kyun nahi gaya? Pehle check karo ki Setup → Settings → Auto Messages → Patient Messages (on/off) me tick ke baad "✓ Save all changes" dabaya…
• Bahut saara data galat ho gaya ya uda diya — backup se restore kaise hota hai? Pehle chhote raste dekho (Recycle Bin, merge-undo, patient-archive). Full restore self-serve nahi hai — support ticket karo…
• Bank milaan me file upload nahi ho rahi, error kyu aa raha hai? Upload ke neeche har file ki line aati hai — "✗ <file>: …" ho to wajah wahi likhi hai: "This file was not recognised. A bank…
• Beech-beech me 'Server error' aata hai, 1-2 minute me khud theek — kyu? Server par auto-watchdog hai jo dikkat par ~2 minute me self-heal (restart) kar deta hai — us chhoti window me error dikh…
• Before / After me "🔒 Preview unavailable" ya secure link error kyu aata hai? Photo tile par "🔒 Preview unavailable — couldn't get secure link" ya preview me "Couldn't get a secure photo link — collage…
• Bhare form ke "View" me sawal ki jagah f_ jaisa code kyun dikhta hai? Filled forms → "View" (web aur mobile) abhi har jawab ke aage sawal ka naam nahi, uska andar wala code (jaise f_ab12cd3)…
• Bill cancel par "Forbidden: insufficient role" ya reason ka error kyu aata hai? "Forbidden: insufficient role" = aapka login receptionist / assistant jaisa hai — bill sirf owner, admin ya doctor cancel kar…
• Bill par UPI QR code nahi aa raha, kya karein? Teen wajah hoti hain: (1) bill par kuch baaki nahi — poora paid bill par QR jaan-boojh kar nahi chhapta; (2) Setup → Settings…
• Bill, OPD card ya case sheet ki PDF WhatsApp par nahi gayi to kya kare? PDF sirf WhatsApp se jaati hai, SMS se kabhi nahi. Sheet ki wajah padho: "This patient has no final bill — create the bill…
• Billing me Insurance ya Pre-Auth Verify menu nahi dikh raha, kya kare? Insurance aur Pre-Auth Verify 'Govt Schemes & Insurance' add-on ka hissa hain — menu me na dikhe, page khaali rahe ya 'Feature…
• Billing page par "Save failed" ya "Finalize failed" kyu aata hai? Billing → Bills ke "Create Invoice" / "New Proforma" editor me abhi "Save as Draft", "Save Draft" / "Update Draft" aur naye…
• Blockout ke time par appointment book ho gayi, warning kyu nahi aaya? Blockout booking kabhi rokta nahi. Warning sirf do jagah aata hai: Today → Calendar me khaali slot par click karke khulne wale…
• BMW handover khud nahi bhar raha? Setup → Integrations → BMW Receipt by Email card ki pehli line haal batati hai: "The token is created, but the script hasn't…
• Book Appointment dabane par sirf 'Error!' aaya, kya karu? Web calendar popup booking fail hone par sirf "Error!" dikhata hai. Sabse aam wajah: chuni hui Doctor ki usi date par bilkul…
• Booking link par "Clinic not found or booking is unavailable" kyu aata hai? Ye tab aata hai jab link me clinic ka naam (slug) galat / adhoora ho, ya clinic ka ORALZY account abhi chalu (active ya trial)…
• Booking me "Appointment type (optional)" dropdown kyu nahi dikh raha? Ye dropdown tabhi aata hai jab clinic me kam se kam ek Active appointment type ho. Setup → Settings → Clinical → Appointment…
• Books me account inactive kiya to wo list se gayab kyu ho gaya? Chart of Accounts, Account Ledger aur Manual Journal Entry ke dropdown sirf ACTIVE accounts dikhate hain. Isliye Edit me…
• Bridge Doctor bole "% of last week's X-rays could not be matched to a patient"? Pichhle 7 din ki 30% se zyada X-rays (kam se kam 10 me se) kisi patient se nahi judi aur Unassigned inbox me gayi. Wajah:…
• Bridge Doctor bole PC "has not reported" ya "Auto-start is OFF" to kya kare? "<PC> has not reported for …" = us PC par ORALZY app band hai, PC off hai ya internet nahi — tab tak wahan ki X-ray upload…
• Bridge Doctor bole PC "runs app … (latest …)" to update kaise kare? Us X-ray PC par purana ORALZY app chal raha hai. Us PC par ORALZY menu → "Check for updates…" → restart. 1.3.25 se purane app…
• Bridge Doctor me "No PC has ever connected" aaye to kya kare? Matlab bridge ON hai par kisi X-ray PC ne is clinic ki key se kabhi report hi nahi kiya. X-ray PC par ORALZY Windows app kholo…
• Bridge Doctor me "No X-ray has arrived" ya "Uploads are failing" aaye to? "No X-ray has arrived for …" = PC online hai par 3 din se ek bhi X-ray nahi aayi — watched folder galat hai; ek test X-ray lo…
• Bridge Doctor me "skipped as too large" ya CBCT raw frames ka matlab? "Files on <PC> are being skipped as too large" = kuch image bridge ki size limit se badi hain (OPG / CBCT DICOM me aam) — wo…
• Bridge Doctor me "Watched folder does not exist" ya "has never produced an X-ray"? "Watched folder does not exist on <PC>" = folder hata / naam badla gaya ya network drive juda nahi — PC par X-ray Bridge…
• Bridge Doctor: "X-ray files disappear before they can be uploaded" ka matlab? X-ray software image save karke kuch second me apne database me hata deta hai, bridge padh hi nahi paata — wo X-ray ORALZY tak…
• Bridge log me "⚠ Skipped" aaya, X-ray upload kyun nahi hui? X-ray Bridge Settings ke logs me "⚠ Skipped" ke saath wajah likhi hoti hai: "too small to be an X-ray" (40 KB se chhoti…
• Bridge Settings me "Test" dabane par ✖ error aaye to kya kare? "✖ Invalid or disabled imaging bridge key" = key galat hai, purani (rotate ho chuki) hai, ya web par bridge band hai — Setup →…
• Bug report screenshot ke saath kaise bheju? Neeche-left 💬 button → "🐛 Kuch toota hai" chip → problem likho → Send. Screen ka photo apne aap attach hota hai (preview…
• Built-in commands ka Test Simulator "Test only works on staging" kyun dikhata hai? Live app par "🧪 Test Simulator" jaan-boojh kar band hai, isliye "Simulate" dabane par "Test only works on staging. On the…
• CA ko login ka OTP nahi aa raha ya 'Wrong or expired OTP' aata hai? Owner / admin "CA Access (add your CA)" me dekhen: CA ka mobile bilkul wahi hai jo CA daal raha hai, aur Status "Active" hai…
• Calendar par 'Could not load the schedule' ya 'Nothing booked' aaye to kya kare? Laal patti "Could not load the schedule — …" ka matlab appointments aa hi nahi paayi (internet / server) — "Try again" dabao…
• Call Log khaali hai, calls apne aap kyu nahi aa rahi? Call Log me calls sirf in raaston se aati hain: clinic ke Android phone ki ORALZY app ka call detector (popup wali calls),…
• Camera tab me Capture dabaya par camera nahi khula, kya kare? Kaale box me jo line likhi hai uske hisaab se: 'Camera permission blocked…' → Windows → Settings → Privacy → Camera me desktop…
• Camp participant par "→ Patient" dabaya to "Convert failed" kyu aaya? "→ Patient" tabhi chalta hai jab participant ka Phone bhara ho aur naam kam se kam 2 akshar ka ho. Phone khaali ho to "Convert…
• Campaign failed me "Campaigns need the clinic's own WhatsApp number" kyun likha hai? Campaign sirf clinic ke apne connected WhatsApp number se jaata hai; ORALZY ka shared number campaign ke liye use nahi hota.…
• Campaign ke beech WhatsApp balance khatam ho gaya to kya hoga? Balance kam padte hi aage ke message nahi jaate aur "Failed" me gine jaate hain (report me wajah sirf "Could not send"). In ka…
• Campaign list me "Schedule did not run" kyun likha hai? Matlab schedule kiya campaign tay time par nahi chala aur wapas "draft" ban gaya. Wajah usi line me hoti hai: "Marketing…
• Campaign report me failed message ki wajah ka kya matlab hai? "Failed" button me har naam ke neeche laal box me wajah hoti hai. Aam wajahein: "This number is not on WhatsApp…" (number par…
• Capture Mode band nahi ho raha, "Forbidden: DELETE restricted" aata hai? "Capture ON — tap to stop" se capture band karna abhi sirf owner/admin login se hota hai — doctor/receptionist ko "Forbidden:…
• Case Acceptance me mera plan gina nahi gaya ya sab 0 dikh raha hai? Case Acceptance sirf wahi treatment plan ginta hai jo is mahine bana ho aur Present / Accept / Decline hua ho. Draft plan aur…
• Ceph me sab dots green aur "0/19 auto-placed" kyu dikhta hai? Screen ki note kehti hai purple dot = auto-placed, green = doctor-adjusted, lekin abhi save hone par ye "auto" nishaan record…
• Ceph report me X-ray image kyu nahi dikh rahi, sirf dots dikh rahe? Ye abhi app ki kami hai: Cephalometric tab me upload ke baad X-ray image web screen par load nahi hoti, isliye report me…
• Ceph X-ray upload par "Please select a patient first" kyu aata hai? Ye tab aata hai jab Ceph Analysis menu (Treatment → Imaging → X-rays & Photos → Ceph Analysis) se khola ho — us screen me…
• Certificate ka "File" ya "Download" dabane par file nahi khulti? Haan, abhi ye app ki kami hai: Team → Tasks & Training → Training → Certificates me card ka "File" button (aur mobile ka…
• Chair add ki par Live chair map par patient nahi dikhta, chair Available hi rehti hai? Live chair map (Today → Mission Control → Floor) chair ko Busy tabhi dikhata hai jab aaj ki koi appointment "Engage" ho aur us…
• Chair par Free ya Cleaning dabaya phir bhi Busy dikh rahi hai, kya kare? Live chair map par chair Busy is liye dikhti hai kyunki us chair wali appointment abhi "Engage" hai. "Free" / "Cleaning"…
• Chart ke Calls me patient ki call kyu nahi dikh rahi? Calls me sirf wahi call aati hai jo app me log hui ho aur is patient se judi ho — clinic ke calling provider (Exotel) se aayi…
• Chart ke message par "NOT sent" aaye to wajah kaise samjhe? "❌ "…" NOT sent" ke neeche sheet aasan line me wajah likhti hai. "Messaging is off right now (emergency stop)…" = messaging…
• Chart ki sidebar me BP, weight wala Vitals box kyu nahi dikhta? Web chart ki sidebar ka "Vitals" box (BP / HR / Weight / Height) aur upar ka ❤️ BP chip abhi record kiye vitals nahi utha…
• Chart me "Bill save failed" ya "PAYMENT NOT RECORDED" aaye to kya kare? "Bill save failed: …" = bill bana hi nahi; message ki wajah theek karke dobara Save karo. "Bill ₹X saved, but PAYMENT NOT…
• Chart me X-ray nahi dikh rahi ya tile khaali aati hai? Pehle sahi jagah dekho: poori gallery Sections → "X-ray/Scan" me hai (Tooth Chart ka "X-ray" button Docs → Imaging →…
• Chart se bill delete karte waqt "Payment is blocking this delete" kyu aata hai? Sections → "Visits" → us din ke "Bills" table me "🗑 Delete" → "Move to Recycle Bin". Bill par paisa juda ho to app pehle…
• Chatbot flow ON hai par patient ke message par shuru kyun nahi hua? Dekho: (1) upar "⚠️ Not live yet." ya card par "● ON (not live in this clinic)" = aapki clinic me flows abhi live nahi (sirf…
• Chatbot flow save karte waqt "does not exist" ya "used twice" error kyun aata hai? Save ya Turn ON se pehle flow jaancha jaata hai taaki patient beech me na atke. Matlab: "Start step "s1" does not exist" =…
• Checkup save par "some parts did NOT" message kyun aaya? Matlab checkup ki rows save ho gayi par kuch hissa nahi gaya — message me har galti ka kaaran likha hota hai. Theek karke…
• Clinic logo upload nahi ho raha ya error aa raha hai to kya kare? Logo sirf JPG, JPEG ya PNG aur 2 MB tak ka chalega. "Only JPG, JPEG or PNG images are allowed." = file type galat; "Logo is…
• Clinic settings kisi ne badal di — kisne kiya kaise pata kare, wapas kaise laau? Setup → Admin → Audit Log → "Action" me UPDATE aur "From" / "To" me tarikh → "Filter". User column me badalne wale ka naam aur…
• Clinic Stock menu ya inventory ka data kyun nahi dikh raha? Clinic Inventory aur Implant Stock "Pharmacy & Inventory" add-on ka hissa hain. Clinic ke plan me ye add-on nahi hai to menu…
• Clinical Overview me koi card ya screen nahi dikh rahi, kyun? Overview sirf wahi cards dikhata hai jo aapki clinic ke liye chalu hain. "Aligner Cases" tab chhupta hai jab Setup → Settings…
• Clinical Suite me "Pick patient first" kyu aata hai? Clinical Suite (Ortho, Perio Chart, Referrals, Treatment Plans tab) me naya record tabhi banta hai jab upar patient chuna ho.…
• Clinical Suite me plan ka Decline dabane par error kyu aata hai? Clinical Suite ke Treatment Plans tab (web aur mobile) ka "Decline" button abhi plan decline nahi kar pata — system decline ki…
• Close Day dabane par din band nahi hua ya error aaya to kya kare? Pehle "Save Count" dabao, phir "Close Day" → popup "Close day <date>? The day becomes immutable …" par OK. Message aaye…
• Cmd+K ya Ctrl+K dabane par Ask Veeransh kyu nahi khulta? Teen cheezein dekho: (1) owner/admin ne Setup → Settings → Clinic → Ask Veeransh (Cmd+K) me "Enable global keyboard shortcut"…
• Collect payment me "N purane bill yahan nahi dikhte" kyu aata hai? Purane software se aaye jin bills par "paid" figure likha hai par uske peeche koi payment record nahi, unpar naya paisa lagana…
• Collect payment save nahi ho raha, UTR ya "too much" error kyu? "Collect payment" ka save button tab band rehta hai jab kisi row me due se zyada likha ho, ya "How much is paid today?" tick…
• Commission rule save karte waqt "Rule already exists" error kyu aata hai? "Rule already exists for this doctor + treatment type" = us doctor ke usi Treatment Type (ya *) ka rule pehle se hai — naya…
• Compliance Logs me Save dabane par error kyu aata hai? Aam wajah: (1) login owner / admin / doctor nahi — "Forbidden: insufficient role"; (2) zaroori khana khaali — BMW me Weight,…
• Consent Forms me "No consent forms yet" kyun dikh raha hai? Consent form tab banta hai jab patient ka treatment Plan me save ho ya Mark Done ho. Abhi tak koi treatment plan/done nahi hua…
• Counter QR PhonePe me fail ho raha hai? QR ke neeche "Failing in PhonePe/app? QR without amount" (Hinglish screen: "PhonePe/app me fail? Bina amount wala QR") dabao —…
• Coupon lagate waqt "Invalid coupon" ya "Expired" kyu aata hai? Validate / Finalize par wajah likh kar aati hai: "Invalid coupon" = code galat ya coupon inactive; "Not active yet" = Valid…
• Coupon lagaya to "This coupon code does not exist" ya expired kyun aa raha hai? Coupon do tarah ke hote hain — subscription wala (Setup → Plan & Help → My Plan → My Subscription ke "Coupon code" me) aur…
• Credentials ke Training tab me "+ Add" se entry save nahi ho rahi? Haan, abhi Team → Tasks & Training → Training → Staff Training tab ka "+ Add" (aur row ka Edit / Delete) save nahi karta —…
• Ctrl+K dabane par search nahi khul raha, kya kare? Shayad clinic ne shortcut band ya badal diya hai. Setup → Settings → Clinic → "Ask Veeransh (Cmd+K)" me dekho: "Enable global…
• Daily Pending Report nahi aayi, Send Now ka result kaise samjhe? Setup → Settings → Auto Messages → Daily Pending Report → "📤 Send Now" → confirm. Result "Sent: email N · WhatsApp N · SMS N…
• Data nahi dikh raha ya list khaali hai, kya kya check kare? Kram se: (1) internet aur hard refresh (Ctrl+Shift+R); (2) sahi clinic me login hai — kai clinic ho to OTP ke baad clinic…
• Dawai expire hone wali thi par koi alert ya message kyun nahi aaya? Pharmacy dawai ki expiry ka message tabhi aata hai jab Setup → Settings → Auto Messages → Daily Pending Report chalu ho — usme…
• Day End me naya payment ya kharcha kyu nahi dikh raha? Pehle upar "Refresh" dabao (mobile: "Load"). Din "Reopen" kiya hua hai to Refresh se figures nahi badalte — "Save Count"…
• Delete hua bill Recycle Bin me nahi mila — 30 din nikal gaye, ab wapas milega? Recycle Bin bill 30 din rakhta hai, uske baad purge ho jata hai. Uske baad recovery sirf server ke nightly backup se — support…
• Delete ya merge kiya patient abhi bhi list me kyu dikh raha hai? Merge kiya hua duplicate agli list refresh (kuch second) me apne aap hat jaata hai. Delete kiya patient computer / mobile ki…
• Department, designation ya shift delete karne par kuch nahi hota, kyun? Jo department, designation ya shift abhi kisi staff par laga hai, wo delete nahi hota — web par 🗑 dabane aur "Delete …?"…
• Docs me document khul nahi raha ya "Preview unavailable" dikh raha hai? Document ki tile par click karne se wo naye tab me khulta hai. Photo ki tile par "Creating secure link…" ho to kuch second…
• Docs me document upload fail ho raha hai, kya kare? Message dekho: "Select a file" = file chuni hi nahi; "File too large: X MB. Max allowed = 20 MB…" = PDF / Word / Excel 20 MB…
• Done karte waqt 'Endo record NOT saved' ya 'Implant record NOT saved' kyu aaya? Endo aur implant record daant ke hisaab se bante hain. Treatment par tooth number na ho to toast aata hai "⚠️ Endo record NOT…
• Dunning reminder patient tak nahi pahuncha, Timeline me kaise check kare? Billing → Pending Payments → Reminders (Dunning) → row → "Timeline": laal "⚠" ke saath wajah — dnd (patient SMS DND / WhatsApp…
• Education campaign banaya par patients ko message gaya hi nahi? Sabse pehle Setup → Settings → Auto Messages → Patient Messages (on/off) me "Patient education drip — weekly / monthly…
• Education share kiya par patient ko WhatsApp nahi mila, "Logged" aaya to kya kare? "✓ Sent via whatsapp" (ya "sms") aaye to message gaya. "Logged. Link: …" aaye to message NAHI gaya, sirf entry bani. Wajah…
• Ek computer par naya version, dusre par purana dikh raha hai — barabar kaise kare? Har browser apna cached version rakhta hai, aur CDN bhi ~4 ghante cache karta hai. Purane wale PC par saare tabs band karke…
• Ek hi patient web aur mobile dono se edit hua — kiski entry save hogi? Naye records (bill, note, treatment) dono jagah se safe hain — dono ban jate hain. Sirf SAME field dono jagah badalne par…
• Ek saath Done (one bill) me error ya 'Consent pending' alert kyu aaya? "Bulk done failed: …" ka matlab bill nahi bana aur plans plan hi rahe. Aam wajah: "<X> already on bill <no>. Mark the rest…
• EMI, recurring ya mandate banate waqt patient ka naam list me nahi aa raha? Web "+ New Schedule" me Patient dropdown me naam scroll ya type karke chuno; "New Mandate" me "Search patient by…
• Empanelment tracker me Cases aur Claimed 0 kyu dikh rahe hain? Tracker sirf Billing → Insurance & RGHS → Insurance ke claims ginta hai, aur wo bhi tab jab web par us claim ke '🤖 AI…
• Eruption Chart save par "Profile not found" error kyu aata hai? Naye bachche ka pediatric record tab tak save nahi hota jab tak koi entry na ho, isliye pehli baar daant save karne par "Save…
• Expense save karte waqt 'Save failed' kyu aata hai? Web ka Expenses form har gadbad par sirf "Save failed" dikhata hai. Sabse aam wajah: jis Date ka kharcha daal rahe ho us din…
• Face Recognition tab "This tab is for the owner / admin only" kyun dikhata hai? Face Recognition aur ⚠ Face Review tab me staff ka chehra data, selfie, punch time aur location hota hai, isliye ye sirf owner…
• Family banate ya link karte waqt PATIENT_ALREADY_IN_FAMILY error kyu aata hai? Iska matlab ye patient pehle se kisi dusri family me juda hai — app use chupchap dusri family me nahi daalta, taaki purani…
• Family Card ke Create tab me patient search me naam kyu nahi aata? Abhi Family Card page (web aur mobile) ke "➕ Create" / "+ New Family" me "Head of household (search patient)" ki search koi…
• Family Card wale patient ko bill me discount nahi mila, kyu? Check karo: (1) patient chart ke "Family" tab me wo family me juda hai — Edit patient ka purana "Family ID" label kaafi nahi;…
• Feedback card par "Message nahi gaya? Card par likha status delivery ka sach hai: Link bhej diya / Bhej rahe hain… / Message nahi gaya (platform messaging band) /…
• Feedback link par "Link unavailable" ya "You already rated us" kyu aata hai? "You already rated us" = is link par patient pehle hi star de chuka hai — ek link par ek hi baar rating hoti hai. "Link…
• Field Marketing, Website ya Source ROI menu me kyu nahi dikh raha? Teen wajah ho sakti hain: (1) ye teeno 'Growth' add-on ka hissa hain — Setup → Plan & Help → Store se le sakte hain; (2) Field…
• Field officer ka link nahi khul raha ya "Link is wrong or has been turned off" aa raha? Ye tab aata hai jab officer "Turn off" hai ya link adhoora copy hua. Patient Connect → Leads & Outreach → Field Marketing →…
• Fit everything on 1 page: bill ek page me kaise print kare (Windows app)? ORALZY Windows app ke print preview me Size → "Fit everything on 1 page" chuno. App document ko utna hi chhota karta hai jitna…
• Floor par Kiosk & Queue TV card, Ack ya filter nahi dikh rahe, kyun? Agar Today → Mission Control → Floor par queue ka naam "Waiting queue" hai aur "Kiosk & Queue TV" card, Waiting / In chair…
• Forgot tab me username daala par password reset OTP nahi aaya? "OTP sent via sms to •••••••••1234" dikhne se ye pakka nahi ki username sahi hai — galat username par bhi yahi aata hai. Check…
• Franchise P&L me Load failed aa raha hai ya menu me nahi dikhta? Insights → Reports → Branches → Franchise P&L sirf owner / admin ke liye hai — baaki login ko "Load failed: Forbidden:…
• Full NABH Download me "already being generated" error ya ZIP download fail kyun? "A bundle is already being generated on this server…" = server par ek waqt me ek hi bundle banta hai; apni hi clinic ka chal…
• Galat date par kaafi entries ban gayi — ek jagah se sab safai kaise karu? Setup → Admin → Users & Policy → Day Activity us date ki HAR entry (patient, bill, payment, Rx) ek ledger me dikhata hai aur…
• Gift card bechte ya redeem karte waqt error kyu aata hai? Bechte waqt: "Pick the patient who is paying for the card" (Paid by patient chuno), "How was the card paid for?" (Paid how…
• Google Drive connect hai par files Drive me kyun nahi aa rahi? Google Drive me sirf naye document upload ki copy jaati hai (patient Documents / mobile scan se). Dekho: (1) Setup →…
• Govt Schemes ya Empanelment menu me nahi dikh raha, kya kare? Teen wajah hoti hain: (1) Setup → Settings → Clinic → Modules me 'RGHS & Govt Schemes' band hai — use chalu karo (owner /…
• GRN Save karne par error aata hai, save kyu nahi ho raha? Aam wajahein: (1) "Supplier *" nahi chuna ya ek bhi line nahi — error "supplierId + items[] required"; (2) kisi line me Batch…
• Groups, Tags & Lists me naya naam jodne par "This name already exists" kyu aata hai? Do wajah: (1) usi list me bilkul yahi naam (same spelling) pehle se hai — chips me dhoondho; (2) aap owner/admin login me nahi…
• GSTIN bhara hai phir bhi bill par GST number kyun nahi chhap raha? Aapka bill design GSTIN chhapta hi nahi. Default "Orange QR" design (#16) aur #13 (Modern Receipt), #15 (Minimal 2-up) me…
• Har baar login par naye device ka OTP kyun aata hai? Device tabhi yaad rehta hai jab OTP screen par "Trust this device for 90 days" tick ho. Tick hata diya tha, 90 din poore ho…
• Home screen widget khaali hai ya update nahi ho raha, kya kare? My Account → Home Screen Widgets kholo aur widget ke card par neeche ki line padho: "Render fail: …", "Refresh fail: …", "Data…
• Huddle me "No appointments." dikh raha jabki aaj appointments hain? Abhi Today → Huddle ki appointment list, "Today's Appts" KPI aur "High-Risk" list aaj ki appointments sahi se nahi utha paati,…
• Implant card par "Surgery date is blank" warning kyun aa rahi hai? Surgery date khaali ho to warranty expiry nahi banti aur wo fixture warranty-khatam wali list me kabhi nahi aata. Status…
• Implant ka Mark Done kiya par Implants section me record nahi aaya? Implant record tabhi banta hai jab Mark Done drawer ke "🔩 Implant Log" me "Lot # *" bhara ho (treatment par tooth number bhi…
• Implant OCR "could not read the label" bole to kya kare? "OCR could not read the label. Try a closer / sharper photo." ya "❌ OCR could not extract any fields" aaye to: (1) label ki…
• Implant Stock me "Fill in at least a brand, lot or REF" kyun aata hai? Implant box save karne ke liye Brand, Lot # ya REF / catalog — teeno me se kam se kam ek bharna zaroori hai. Sticker scan se…
• Inbox se reply bhejne par 'Send failed' kyun aata hai? Web par sirf "Send failed" aata hai, wajah nahi; chat me wo message "failed" ke saath dikhta hai aur likha text box me bacha…
• Incoming call popup nahi aa raha to kaise test kare? Mobile app me My Account kholo → "Call detector (test)" card → patient ka 10 digit phone daalo → "Simulate incoming" →…
• Inspector Package "Download ZIP" nahi ho raha ya error aata hai? Inspector Package sirf owner ya admin download kar sakte hain — baaki login par file nahi banti, browser ke Downloads me…
• Intake form ka link "Link expired" ya "already submitted" kyu dikha raha hai? Har intake link 14 din chalta hai aur sirf ek baar bhara ja sakta hai. 14 din baad patient ko "Link expired. Please request a…
• Intake form me "Submit form" dabane par patient ko error kyu aata hai? Abhi Setup → Settings → Clinic → Patient Intake Forms ("Generate intake link") se bane link par patient "Submit form" dabata…
• Integrations ke payment link se paisa aaya par bill me due kyun dikh raha? Setup → Integrations → Payment Links & Bank → "Payment Links" se bana link kisi bill se juda nahi hota — isliye status "paid"…
• Interactive Flow "Send to patient" par error kyu aaya, patient ko nahi gaya? Send tabhi jaata hai jab: flow "published" ho (warna 'Publish the flow on Meta first'), patient ne pichhle 24 ghante me clinic…
• Interactive Flow Publish nahi hua, Meta ka error aaya to kya kare? Publish fail hone par flow "draft" hi rehta hai aur alert me Meta ki galtiyan • wali lines me aati hain ('Meta rejected the…
• Internet jaane ya server slow hone par app logout ho jaati hai kya? Nahi. Net band hona, server ki chhoti rukawat ya timeout par login bana rehta hai. App tabhi login screen par bhejti hai jab…
• Internet search chip dabaya par jawab nahi aaya, kyun? Message padho: "not enabled for this clinic yet" = aapki clinic beta me nahi; "about a specific patient, person or your…
• Kaam tick kiya phir bhi PIN prompt kyun nahi aata? PIN tabhi maanga jaata hai jab teeno baat sach hon: "Enable Action Guard" tick ho, wo kaam "Which actions need verification?"…
• Keyword rule banaya par patient ko WhatsApp par jawab nahi gaya, kyun? Check karo: (1) "Your keyword replies" par "⚠️ Not live yet." ho to rules aapki clinic me asli WhatsApp par abhi nahi chalte…
• Kiosk par "No match found" ya "This kiosk is not paired" aaye to kya kare? "No match found. Please ask the receptionist." = us 10-digit number se clinic me koi patient nahi — patient file me number…
• Kiosk par camera ya location nahi chal rahi, punch button nahi aa raha? Web kiosk par Check In button tabhi aata hai jab naam, selfie AUR GPS location teeno hon. Location card par Retry (🔄) dabao.…
• Koi feature ya module dikh nahi raha, kahan gaya? Chaar wajah: (1) Setup → Settings → Clinic → Modules me module Off, (2) feature kisi add-on ka hai jo aapke plan me nahi…
• Koi module ya feature sidebar me dikh nahi raha? Kram se dekho: Setup → Settings → Clinic → Modules me module Off to nahi; feature kisi add-on ka hai jo plan me nahi (Setup →…
• KPI Analysis page khaali hai ya grid load nahi ho raha to kya kare? Pehle page refresh karo — grid pehli baar khulte hi standard KPI khud jod deta hai aur khaali mahine ginta hai, isme der lag…
• KPI Auto-fill ke baad cell blank kyu raha ya 0 kyu dikha? Jis mahine us KPI ka source register khaali hai, Auto-fill 0 save nahi karta — message deta hai "… left blank, nothing…
• KPI grid me register khaali hai phir bhi 0 ya Breach kyu dikh raha hai? Grid ke bina save wale cells app live data se ginkar "provisional" dikhata hai — aur jis mahine source register (jaise Hand…
• Lab me "Case was cancelled by the clinic" ya "no longer linked" error kyu aata hai? "Case was cancelled by the clinic — it can no longer be worked" = clinic ne apni taraf case cancel / delete kar diya; lab me…
• Lab me "QC must pass before advancing" error kyu aata hai? Case pipeline ke QC wale stage (jaise "Standard Pipeline" ka "QC") par hai aur us stage ka QC "Pass" record nahi hua. Cases →…
• Lab Orders me case par "Received" button kyun nahi dikh raha? "Received" button sirf Sent / In Progress case par aata hai. Case "Pending Dispatch" me ho to pehle "Send to Lab" (ya upar…
• Laptop format/kharab ho gaya — ORALZY ka data gaya kya? Store kahan hota hai? Kuch nahi gaya — pura data cloud server par hai, aapke computer par nahi. Kisi bhi device se login karo, sab wahi milega.
• Launch par "None of the people in the list has WhatsApp consent" kyun aata hai? Matlab list me kisi ki bhi WhatsApp consent darj nahi, isliye campaign kisi ko nahi jaata. Step 3 me laal note "No one in this…
• Lead Form link kholne par 'Form not found' kyu aata hai? 'Form not found' tab aata hai jab form 'Off' ho, delete ho gaya ho, ya uska URL slug badal gaya ho (patient ke paas purana…
• Lead Form save par 'Slug already exists' error kyu aata hai? 'Slug already exists' = aapki clinic me isi URL slug ka form pehle se hai (jaise "📋 Preset: Book Appointment" doosri baar…
• Lead Form se aayi lead me naam ki jagah phone number kyu dikhta hai? Leads me naam tabhi aata hai jab naam wale field ka 'name (key)' 'name' ho; key kuch aur (jaise patient_name) ho to lead ka…
• Leave apply par "Already have pending leave for overlapping dates" kyu aata hai? Us staff ki pehle se ek pending ya approved leave unhi dino (ya beech ke kisi din) par hai. Ek staff ki do leave ek hi din par…
• Literature Search me "Search failed" aaya ya koi result nahi aaya to kya kare? "Search failed: PubMed lookup failed …" ka matlab PubMed (NCBI) ki site us waqt jawab nahi de rahi ya internet ruka hai: thodi…
• Login box me mobile number daala to patient wala OTP kyun aaya? Pehli screen ke "Email or mobile number" box me 10 digit number daalne par app use PATIENT login maanti hai ("👤 Patient — the…
• Login nahi ho raha ya OTP nahi aa raha, kya karu? Pehle error ka text padho. OTP pehle WhatsApp par jaata hai — na aaye to "📩 No WhatsApp message? Send SMS". "📱 Sign in with…
• Login page ka "Request Access" tab kaam kyun nahi karta? "Request Access" tab abhi kaam nahi karta — bharne par "Signup failed" aata hai aur koi request owner tak nahi jaati. Staff ka…
• Login par "Invalid credentials" ya "Account deactivated" ka matlab kya hai? "Invalid credentials" = username / email ya password galat. "Account deactivated" = owner / admin ne User Management me aapka…
• Logout karke dusra account login kiya to purane clinic ka data dikha — bug hai? Ye purane app version ka cache bug tha — ab logout par pura cache purge hota hai. App update karo; zaroorat par Clear data…
• Mahine ke beech AI credits khatam — X-ray AI, photo-plan sab ruk gaya, kya karu? Setup → Plan & Help → Packs & Credits → AI Usage & Credits me meter dekho aur top-up pack lo — turant balance badhta hai.…
• Mark Done par 'Mark done failed' error aaye to kya kare? Alert ka poora message padho. "TT chain: write today's clinical note first…" = pehle aaj ka clinical note (CC / findings /…
• Marketing AI ke message approve kiye par patient ko kyu nahi gaye? "Approve & Send" turant nahi bhejta — message 'queued' hota hai aur din me do baar (10:00 aur 17:00 IST) jaata hai, wo bhi…
• Marketing AI me Run now dabaya par Approval Inbox khaali kyu hai? Patient Connect → Campaigns → Marketing AI me 🔄 Run now ke baad 'Triggered' alert hamesha aata hai, par message tabhi banta…
• Medicine photo scan me "No medicine detected" ya "Scan failed" aaye to kya kare? Setup → Settings → Clinical → Medicine Library → "📷 Scan medicine (auto-fill from photo)". "No medicine detected in the photo…
• Member patient ke bill me discount nahi laga, kyu? Ye check karo: (1) membership active hai aur expire nahi hui (Memberships → "👥 Active Members" me status aur "Expires"); (2)…
• Memberships ya Family Card menu me nahi dikh raha ya "not turned on" aata hai? Memberships & Loyalty aur Family Card 'Growth' add-on ka hissa hain. Add-on na ho to menu me na dikhe, kaam karte waqt "This…
• Menu me Books nahi dikh raha to kya kare? Books ek module hai jo band ho sakta hai. Setup → Settings → Clinic → Modules me 'Books (Accounting)' chalu karo (owner /…
• Menu me Calls ya Telephony nahi dikh raha to kya kare? Setup → Settings → Clinic → Modules kholo aur "Calls & Telephony" module ON karo — ye module band ho to Patient Connect ke…
• Menu me Lab (Lab Cases) nahi dikh raha, kya kare? Lab ka page Treatment → Lab → Lab Cases par hai (mobile: Treatment → Lab). Na dikhe to: (1) Setup → Settings → Clinic →…
• Menu me Stock Adjustments ya Stock Transfers kyun nahi dikhte? Inka alag menu button nahi hai — ye Pharmacy page ke andar hain: Treatment → Pharmacy & Stock → Pharmacy → "Inventory" tab →…
• Menu se Lab, Pharmacy ya RGHS achanak gayab ho gaya, kyu? Sabse aam wajah: clinic ne wo module band kar diya. Setup → Settings → Clinic → Modules kholo — RGHS & Govt Schemes, Lab,…
• Mera template Campaign ki list me kyun nahi dikh raha? Campaign me sirf woh template aata hai jo ORALZY ke WhatsApp Templates page par "Approved ✓" ho. Check karo: (1) card abhi…
• Merge karte waqt "already merged" error kyu aata hai? Ye tab aata hai jab chuni hui file pehle hi kisi aur file me merge ho chuki hai — aksar kisi dusre staff ne abhi-abhi wahi…
• Merge ke baad bhi duplicate patient list me dikh raha hai, kya kare? Pehle Find Duplicates → "📜 Merge History" me dekho merge hua ya nahi. Hua hai to Patients list lagbhag 20 second me apne aap…
• Meta ne approve kar diya par app me abhi bhi "Meta reviewing" kyun dikh raha? Status Meta se tabhi aata hai jab web par Patient Connect → WhatsApp → WhatsApp Templates khula ho (koi template review me ho…
• Missed Patients me Log call ki jagah purani date ka ✓ kyu dikh raha hai? ✓ us patient ki aakhri logged call dikhata hai, chahe wo chuni window se pehle ki ho. Window (jaise 30 days) se purani call…
• Missed Patients me saare bucket 0 ya khaali kyu dikh rahe hain? Har bucket apne record se banta hai: Prospect = Leads Pipeline ki enquiry, No Show / Cancelled = appointment, Consulted = case…
• Mission Control ke number kitni der me update hote hain, purane kyun lag rahe? Mission Control (pulse strip, Mission, Floor, Lab, Money, Care) har 60 second me aur jab bhi koi bill / payment / check-in /…
• Mission Control me Overview tab nahi dikh raha, kya kare? Overview (Clinic Overview) tab sirf tab dikhta hai jab aapki clinic ke liye "Clinic Overview" feature chalu ho. Tab na dikhe…
• Mission Control par 'Could not load the clinic snapshot' aaye ya number purane lage to kya kare? Today → Mission Control par laal patti "Could not load the clinic snapshot." ke saath "Retry" button aata hai — internet theek…
• Mobile "AI Treatment Plan" screen "Module not enabled" kyu dikhata hai? Mobile ka Treatment → Clinical → Overview → Clinical Hub → "AI Treatment Plan" abhi har clinic par "Module not enabled — AI…
• Mobile "Phased Plan Builder" me treatment daal kar "Save failed" kyu aata hai? Mobile ka "📅 Build Phased Plan" (Plan tab ya More → "Clinical") treatment rows ke saath save nahi hota — server "procedure ……
• Mobile app update nahi ho rahi — web par naya feature aaya, phone par nahi? Header → My Account → 'Update app' dabao aur app DO baar restart karo (pehla restart install karta hai). Bade native updates…
• Mobile me "🪄 Suggest Plan" ya ✨ AI button se AI plan kaise banaye? Mobile ke patient screen ka ✨ "AI" button aur More → "Clinical" ka "🪄 Suggest Plan" dono ab "AI Treatment Plan" screen kholte…
• Mobile menu me koi hub ya tile nahi dikh raha, kyun? Mobile drawer wahi menu dikhata hai jo web sidebar: jo feature aapki clinic ke liye chalu nahi (module band, add-on nahi, ya…
• Mobile number badal gaya — login OTP purane number par jaata hai, kaise badlu? Number badalna User Management me nahi hota. Owner / admin Setup → Admin → Security → "Staff Contact" tab me us user ke saamne…
• Mobile par "Different database detected" laal screen kyun aayi? Ye taala tab lagta hai jab phone pehle ek ORALZY server se juda tha aur ab dusre server se baat kar raha hai (jaise kisi ne…
• Mobile Radiographs me X-ray kholne par kaali khaali screen kyun aati hai? Agar clinic me X-ray AI Overlay band hai to mobile Radiographs me "🤖 AI on" rehte X-ray khulne par image nahi dikhti. Upar…
• Module band kiya par dusre staff ke computer par abhi bhi dikh raha hai? Modules ka switch poori clinic ke liye hai — har login ka menu isi se chhupta hai. Jis computer/phone se switch badla wahan…
• Money & Doctors me date badli par number nahi badle, kya kare? From / To date ya Granularity / Horizon badalne se data apne aap nahi badalta. Date chunne ke baad "Refresh" button dabao (ABC…
• Money page par "No money moved in this period" kyu aa raha hai? Iska matlab chune hue period me na koi bill bana, na koi payment aaya, na koi kharcha daala gaya. Upar se doosra period chuno…
• Multi-Branch Dashboard me Appts, No-Show% aur Avg Ticket 0 kyun? Ye abhi app ki kami hai: Insights → Reports → Branches → Multi-Branch Dashboard ke "Appts", "No-Show%", "Avg Ticket" (aur…
• Multi-Branch Dashboard me branch ka Revenue aur Patients 0 kyun? Insights → Reports → Branches → Multi-Branch Dashboard sirf un payments aur patients ko branch me ginta hai jinpar branch lagi…
• NABH Hub me "Auto-pilot failed to load" aaye to kya kare? "Auto-pilot failed to load: …" ke baad jo wajah likhi ho wahi padho. "NABH module not enabled for this tenant" ho to aapki…
• NABH Mock Interview me "Start Interview" band hai ya question bank empty aata hai? NABH → NABH → NABH Hub → "🔧 Advanced" → "👥 Team & Governance" → "🎤 Mock Interview" → upar "📚 Question Bank" card me "🌱…
• NABH poster print par "Popup blocked" aaye to kya kare? "🖨️ Open Printable Poster" poster ko naye tab me kholta hai. "Popup blocked — please allow popups for this site to print."…
• Negotiation ka message patient ko nahi gaya ya "Not sent" kyu aaya? Web par "Not sent — <wajah>" ka matlab message nikla hi nahi — jaise messaging band, patient ne STOP kiya, koi channel jude na…
• Net slow tha, do baar save dab gaya — double entry to nahi bani? Net band hone par jo save line me ruke the, wo "Retry now" / apne aap dobara bhejne par EK hi baar bante hain. Par net chalu…
• New bill me treatment kyu nahi dikhta, "Nothing to bill" kyu aata hai? "Items to bill" me sirf wo treatments aate hain jinka abhi koi bill nahi bana. Treatment "✓ Done" (Mark Done) karte hi uska…
• New Dispense save karte waqt error aa raha hai, kya kare? "Prescriber DCI registration number is required" = "DCI Registration No *" bharo (Prescriber chunne par Doctors list ka…
• New Mandate par "UPI Autopay gateway not configured" ya "Razorpay error" kyun aata hai? "UPI Autopay gateway not configured" = clinic ke Razorpay keys nahi lage — owner/admin Setup → Settings → Billing → Payment…
• New Transfer button grey hai ya transfer save nahi ho raha, kyun? "New Transfer" tab tak grey rehta hai jab tak clinic me kam se kam 2 branch na hon ("Moving stock needs at least 2 branches.…
• Odd even page print kaise kare, printer dono taraf nahi chhapta to? ORALZY Windows app ke print preview me "Pages" ke neeche teen button hain: All / Odd only / Even only. Pehle "Odd only" chhapo…
• Onboarding invite ka SMS staff ko nahi gaya ya link expire ho gaya? Invite banane ke baad screen par "SMS: ✅ Sent" ya "❌ <wajah>" dikhta hai. SMS na jaaye to wahi screen ka QR staff se scan…
• Onboarding me "Send link" ya "HR Verify" button kyu nahi dikh raha? Team → Tasks & Training → Onboarding par "📲 Send link (staff fill it)", "✍️ I will fill it myself", "HR Verify", "Print HR…
• Online pay link par "No payment gateway configured" kyu aata hai? Matlab app ko koi chalu gateway nahi mila. Owner / admin check kare: (1) Setup → Settings → Billing → Payment Gateways locked…
• Opening Hours me Create a branch first aa raha hai to kya kare? Iska matlab clinic me abhi koi branch nahi hai. Clinic khud branch nahi bana sakti — Setup → Settings → Clinic → Branches → "➕…
• ORALAB me Books, Insights ya Billing Settings kyu nahi dikh raha? Menu login ke role se chhupta hai: Technician aur Rider / Delivery ko Books, Insights, Per-case Costing, Billing Settings aur…
• OTP aata hai par 'invalid ya expired' bolta hai — login kaise karu? Sirf sabse NAYA OTP chalta hai — 2-3 baar resend dabaya to purane SMS wale OTP invalid ho jate hain. Phone ka time bhi…
• Owner ko button dikhta hai par mujhe nahi, kyu? Kuch buttons sirf Owner / Admin login par aate hain: Billing me bill par "Credit Note", Recycle Bin me "Delete forever" (sirf…
• Owner View me cards "No data yet" ya ₹0 kyun dikha rahe hain? Chaar wajah: (1) login owner / admin ka nahi — Top Doctors, Patient Value, Top Spenders, Cash Flow, Pending Incentives aur…
• Parcha ya case sheet ki nayi window khuli par print shuru nahi hua? Browser me parcha (Rx) nayi window me khulta hai aur khud print nahi karta — upar "Print" button dabao (band karne ke liye…
• Password sahi hai phir bhi login page wapas aa jata hai (login loop) — fix kya hai? Login loop lagbhag hamesha browser me cookies/site-storage block hone se hota hai. Incognito me test karo, phir site data…
• Patient app me login ka OTP nahi aa raha, kya kare? App har number par "OTP sent" dikhata hai, chahe number clinic me mile ya na mile — pehle patient file me mobile number check…
• Patient bol raha education wala link nahi khul raha, kya kare? Link par "Not found or expired" aaye to wo item Education Library me hide ya delete ho chuka hai: item wapas laana ho to naya…
• Patient bol raha hai smile preview link nahi khul raha to kya kare? Patient ko jo sandesh dikhe usse wajah pata chalti hai: "Preview link expired" = 14 din poore; "Preview revoked" = design hata…
• Patient bol raha portal link nahi khul raha, 'Access denied' aa raha? "Access denied" ke neeche wajah likhi hoti hai: "This portal link has been revoked by the clinic." (link band hua ya naya ban…
• Patient bolta hai portal link nahi khul raha ya expired dikha raha hai, kya kare? Message dekho: "not enabled" aaye to Setup → Settings → Auto Messages → Patient Portal me switch on karo. "revoked by the…
• Patient chart ke 🔔 bell me koi alert kyu nahi dikhta? Chart ke top bar ka 🔔 (Smart alerts) is patient ke open alerts dikhane ke liye bana hai, par abhi ye hamesha "No open alerts…
• Patient chart me "Some data did not load" laal patti kyu aati hai? Chart khulte waqt 9 cheezein ek saath aati hain (treatments, notes, outstanding, vitals, doctors, alerts, treatment types,…
• Patient galti se delete ho gaya — pura record wapas aa sakta hai kya? Patient "delete" asal me archive hota hai — bills, treatments, appointments aur photo file rehte hain. Restore ka self-serve…
• Patient ka baaki hai par Dues & Credit list me naam kyun nahi dikh raha? Aam wajah: (1) upar koi bucket card chuna hua hai — "Total" ya chip ✕ dabao; (2) patient ka poora baaki pehle se jama advance…
• Patient ka RCT chal raha hai par Running Treatments me kyun nahi dikh raha? Running tab me course tabhi aata hai jab (1) procedure par "Sittings" 1 se zyada ho ya "No fixed count (ortho / aligner)" laga…
• Patient ke brief me "Credit suspended" alert kyun aa raha hai? Clinic me "Enable Dunning Sequences" ON ho aur patient ka baaki 45+ din overdue ho jaaye to roz ke 10:00 IST reminder me use…
• Patient ki photo li thi par profile me nahi aayi, pata kaise chale kyun? Treatment → Imaging → X-rays & Photos → Photo Health (sirf owner/admin). Upar din chuno (Last 7 / 14 / 30 / 90 days). Do cheez…
• Patient list me kam patient dikh rahe hain, baaki kahan gaye? Upar "X of Y patients" dekho — X chhota hai to search box me pehle ka likha kuch reh gaya hai. Web par search box khaali karo…
• Patient list me naam search kiya par patient nahi mil raha, kya kare? Search naam ke kisi bhi hisse se milata hai — isliye sirf ek shabd likho (jaise surname "sharma" ya naam ke 3-4 akshar), poora…
• Patient list me sirf "Loading patients…" likha aa raha hai, kya kare? Ye message tab tak dikhta hai jab tak list me ek bhi patient nahi aata. Nayi clinic me (abhi 0 patient) ye hamesha dikhta…
• Patient ne appointment message par "Cancel" dabaya, request kyu nahi aayi? Abhi ye app ki kami hai: appointment confirm / reminder message ke "Cancel" button ka tap app "STOP" (messages band karo)…
• Patient ne WhatsApp kiya par Live Inbox me nahi dikha? Pehle inbox me dropdown "All" aur chip "All" karke patient ka naam ya number (sirf digits, bina +91) search karo — Snoozed…
• Patient ne WhatsApp par jawab diya par Patient Requests me kyu nahi dikh raha? Patient Requests me sirf reply-button ke tap aate hain. Na dikhe to check karo: (1) patient ne khud type karke likha — wo Live…
• Patient save hua par consultation/OPD fee NOT charged aaya to kya kare? Message ki doosri line "Day <date> is closed. Reopen the day-end closure first to make changes." ho to aaj ka Day End band ho…
• Patient-fall / medication-error 1 Click se sign kyun nahi ho raha tha? 15–18 Sep 2026 ke beech in do registers ki roz ki row "yes" (hua) ke saath paida ho rahi thi, isliye "nahi hua" wala tap kabhi…
• Patients me Missed patients switch ya menu nahi dikh raha, kyu? Patient Care → Patients ke upar "All patients | Missed patients" switch aur menu ka "Missed Patients" tabhi dikhte hain jab…
• Pay link se patient ne online pay kiya par app me payment darj kyu nahi hui? Pehle dekho kaunsa link tha. UPI link / counter QR (upi://) ka paisa seedha clinic ke bank me jaata hai — use hamesha haath se…
• Payment li par patient ke loyalty points nahi jude, kyu? Points tabhi judte hain jab Memberships → "⭐ Loyalty Points" me "Enable loyalty points program" ON ho aur "Points earned per…
• Pending Report save par recipient phone or email required galti kyun? Daily Pending Report me har recipient row me phone YA email me se kam se kam ek bharna zaroori hai. Khaali row ho to save par…
• Performance Board ka Collected Day End se match kyun nahi karta? Insights → Reports → Performance ka "Collected" us din ki har payment entry ka seedha jod hai — refund, advance aur security…
• Performance Board me No-show aur Expected revenue hamesha 0 kyun? Ye abhi app ki kami hai, aapki galti nahi: Insights → Reports → Performance ka "No-show" (Yesterday / Today) aur Tomorrow ka…
• Pharmacy sale save nahi ho rahi, 'Sale failed' error kyu aata hai? "Complete Sale" par ye message aate hain: "Add items to sell" (cart khaali), "Pick a patient, or enter the customer name /…
• Pharmacy Smart (Smart AI) me naam ki jagah '—' aur ₹0 kyu dikh raha hai? Ye abhi screen ki kami hai, aapki galti nahi: Reports → "Smart AI" (Pharmacy Smart) ke "📊 Dashboard" ke saare tile "—" / ₹0,…
• Photo Health ke Failure log me likhi wajah ka matlab kya hai? Photo Health → "Failure log" me har gayab photo ki wajah aati hai: 'Camera did not open', 'Camera opened but no picture came',…
• Photo Health me Camera did not open bar bar aaye to kya kare? Photo Health me wajah ke neeche 💡 line hi fix hai: NotAllowedError → Windows → Settings → Privacy → Camera me desktop apps…
• Plan ya trial expire ho gaya — data delete to nahi hoga? Login ka kya hoga? Data delete nahi hota. Trial / plan khatam hone par login ke baad poori screen "Subscription needed" aati hai aur wajah likhi…
• PO ya GRN me Supplier dropdown khaali kyu hai? PO aur GRN ke "Supplier *" me sirf Supply Chain → "Suppliers" list ke active supplier aate hain. Pehle "Suppliers" → "New" se…
• Pre-Auth Verify me 'Verify Queue (0)' ya 'All verified ✓' kyu dikhta hai? Abhi Verify Queue sahi se nahi bharti — agle dino ki appointment wale patients ki policy bhi queue me nahi aati, isliye…
• Prescription save nahi ho raha, Save parcha par error kyun? Message padh kar sudharo: "Medicine name is required — fill it or remove that row." = kisi dawai card me naam khaali hai (naam…
• Prescriptions list me "(patient not found)" kyun likha hai, chart kyun nahi khulta? "(patient not found)" ka matlab — us Rx ka patient record ab nahi milta (patient delete ho chuka). Rx record ke liye list me…
• Print dabaya par kuch nahi khula ya "Pop-up blocked" aaya, kya kare? Browser ne print ki nayi window rok di. Message aata hai: "Pop-up blocked — "<naam>" could not print. Allow pop-ups for this…
• Print galat printer par ja raha hai ya thermal par A4 nikal raha — kaise set kare? Printer kaunsa pakdega ye Windows ka default printer ya print dialog tay karta hai; page size bhi print dialog me chuno.…
• Print kinaron se kat raha hai ya doosre page par chala jaata hai, kya kare? Pehle dekho document kis size ka hai aur printer me wahi kaagaz hai. Windows app ke print preview me Size → "Fit to paper"…
• Print preview blank ya aadha page chhap raha hai — bill/parcha poora nahi aata? Zyada tar images (X-ray, chart, logo) load hone se pehle print dab gaya, ya paper-size mismatch hai. Preview khulne ke 2-3…
• Print preview: duplex (dono taraf) print kaise kare? Print preview → More settings: Two-sided (Off / Long edge / Short edge), Paper tray, Paper size, Margins (Normal / Narrow /…
• Printing Setup me paper size, margins ya font size badla par print me fark kyun nahi? Setup → Settings → Billing → Printing Setup ke "Print Paper", "Default Paper Size" (A4/A5/B5), "Margins (inches)" aur "Font…
• Profitability report me koi treatment kyu nahi dikh raha? Profitability me sirf "done" (complete) treatment aate hain, aur wo bhi jis din done hue us din ke hisaab se — From aur To…
• Profitability tab me 'Forbidden: insufficient role' kyu aata hai? Treatment Profitability sirf owner aur admin login dekh sakte hain. Receptionist / doctor / assistant login par "🦷…
• Prosthesis card par "No warranty set" kyun aa raha hai? Matlab is row ke liye warranty ke months kahin se nahi mile — na us kaam ke Treatment Type par 🛡 Warranty template link tha,…
• Provider Configs me Edit karke Save kiya, ab Razorpay ya email band kyun? Setup → Integrations → Payment Links & Bank → "Provider Configs" me Edit kholne par fields me asli key nahi, chhoti likhawat…
• Purana bookmark ya link kholne par app dusri screen par kyu chali jati hai? Do wajah: (1) purana page naye menu me kisi aur screen me mil gaya — link apne aap nayi screen kholta hai (jaise purana…
• Purani date me entry (bill/payment/patient) kaise dale? Owner / admin Setup → Admin → Users & Policy → Back-dated Entry me "Allow back-dated entry" ON kare — phir naya patient…
• Quality KPIs me N/A ya "No outcome follow-ups recorded" kyun aa raha hai? Us mahine ka data hi nahi hai. "Treatment Success", "Avg Satisfaction", "Avg Pain Level" tabhi bhare jab Treatment → Clinical…
• Query Builder me fields aur filter ka dropdown khaali hai, filter lagta hi nahi? Haan, abhi Query Builder me "Fields to show", filter ka "— field —" dropdown aur "Sort by" khaali aate hain, aur koi bhi…
• Queue TV par patient ka naam ya token nahi aa raha, TV khaali kyun hai? Waiting room Queue TV sirf un patients ko dikhata hai jinhone aaj reception tablet ke Kiosk par check-in kiya hai aur abhi…
• Radiographs gallery me X-ray nahi dikh rahi, "No images yet" kyun aata hai? Radiographs "Gallery (N)" me sirf wahi X-ray aati hai jo is page ya mobile Radiographs screen se us patient par upload hui.…
• Rate Plan banate waqt "This plan already exists" ya error kyu aata hai? Do wajah: (1) aapka login owner / admin nahi hai — plan banana, badalna, hatana sirf owner / admin kar sakte hain, par web har…
• RCS bhejne par "Not sent" kyu aata hai? RCS page par 'Not sent: …' ka matlab RCS aur SMS dono nahi gaye. Aam wajah: 'messaging paused (emergency stop…)' = poore…
• Recall bana diya par Recalls list me patient kyun nahi dikh raha? Tab dekho: "Due This Week" me sirf due / contacted recall aate hain jinki Due Date agle 7 din tak hai (purane overdue bhi);…
• Recare "Run Now" ke baad Failed count aaya, message kyun nahi gaya? Ek badi wajah: clinic ka apna WhatsApp number connect nahi hai aur message ORALZY ke shared number se ja raha hai — wahan ye…
• Receptionist ko Integrations me sirf Payment Links & Bank kyun dikhta hai? Setup → Integrations ke baaki saare rows (Live TPA Pre-Auth, Connect WhatsApp, BMW Receipt by Email, Imaging Bridge, Open API,…
• Record Outcome me "Save failed" ya Treatment ID required aa raha hai? "Treatment ID is required (link to a completed treatment)" = Treatment ID box khaali hai. "Save failed: …" = ID galat hai ya…
• Recurring charge ka bill nahi bana ya ek saath kai bill ban gaye, kyun? Bill sirf "active" schedule par banta hai — "paused", "cancelled" ya "completed" par nahi. Naye schedule ka pehla bill start…
• Referee register ho gaya par referral abhi bhi "Pending" kyun hai? Pending referral baad me patient register hone par apne aap nahi judta. Row me "Possibly this patient" dikhe to "✓ Confirm —…
• Referring doctor ko WhatsApp ya SMS message kyun nahi gaya? Check karo: (1) "Referring Doctors" tab ke "Notification settings (optional — clinic-wide)" ke dono checkbox (shuru me off) on…
• RGHS Excel import me "The upload has expired" ya "Could not read the file" kyu? "The upload has expired — upload the file again." = "Read file" ke baad 20 minute se zyada ho gaye; file dobara chuno aur…
• Roz shaam ko rush time par app dheemi ho jaati hai — kya karu? Rush-time slowness lagbhag hamesha clinic ke internet/Wi-Fi load se hoti hai. Patient search to local cache se chalta hai, wo…
• Running Treatments menu me nahi dikh raha ya "not turned on" likha aata hai? Naya feature hai — menu me na dikhe to abhi aapki clinic ke liye chalu nahi hua (pehle beta clinics me aata hai). Mobile par…
• Sahi PIN daal raha hoon phir bhi "Wrong PIN" kyun aata hai? "Wrong PIN" tab aata hai jab wo PIN abhi kisi active staff ka nahi hai. Aam wajah: (1) 1 tarikh ko mahine ka naya PIN email…
• Same patient do baar bana hai par Find Duplicates me nahi aa raha, kyu? Find Duplicates sirf teen niyam se jodi banata hai: same phone, same naam + same DOB, ya same naam + phone ke aakhri 4 digit.…
• Save dabane par der tak ghoomta hai phir error aata hai, dobara dabau? App kisi bhi save ka 30 second tak intezaar karti hai, uske baad error dikhati hai. Aksar entry server par ban chuki hoti hai.…
• Save dabate hi net chala gaya — entry hui ya nahi, kaise confirm karu? Aankh band karke dobara mat dalo — pehle Setup → Admin → Users & Policy → Day Activity me aaj ki date dekho. Same save ka…
• SBI statement 299 entry par kat gaya, Bank milaan me kya kare? SBI ka statement download 299 entry par kat jaata hai. Upload line me "⚠️ The bank cut this statement off at 299 entries —…
• Scanner Import me "Upload failed" ya "Unsupported format" kyu aata hai? "Upload failed: Unsupported format .xyz…" = file ka type mana hai; Scanner Import sirf .stl .obj .ply .zip .3oxz .dcm leta…
• Scanner se scan karte waqt "No scanner found" ya "Scan took too long" aaye to? "No scanner found. Check that the scanner is ON and connected to the PC." = Windows ko scanner nahi mila — scanner ON karo,…
• Scheme A/c ya Bank reconciliation menu me nahi dikh raha, kya kare? Setup → Settings → Clinic → Modules me "RGHS & Govt Schemes" On karo (owner / admin) — ye ek switch Govt Schemes, India…
• Settings → Billing me Consultation Fee, Payment Gateways ya Pharmacy Billing kyu nahi dikh raha? Ye sirf owner / admin login ko dikhte hain (Bill Settings (GST, UPI, bank) bhi). Receptionist, doctor ya assistant login me…
• Setup Guide me sab bhar diya phir bhi ✓ tick kyun nahi aaya? Pehle "↻ Refresh" dabao (mobile: neeche kheencho). Phir item ki shart dekho: "Clinic name, phone & address" me teeno; "Logo +…
• Shared folder me "changed in two places at once" ka matlab? Do PC par ek hi file ek saath badli to sync kisi ek ko nahi chunta — dono copy rakhta hai aur Shared Folders window me folder…
• Shared folder me "pending" likha hai, file doosre PC par kyun nahi pahunchi? Shared Folders window me folder row par "up to date" = sab barabar; "N pending" = itni files abhi doosre PC se aani baaki.…
• Shared Folders me doosra PC nahi dikh raha? Windows app → ORALZY menu → "Shared Folders…". Upar "This PC is not connected to the other PCs yet. See below where it is…
• Signup karte waqt OTP nahi aa raha to kya kare? "📱 Mobile OTP" me SMS na aaye to "← Change number" dabakar number check karo aur dobara "📩 Send SMS OTP →" dabao; ya upar…
• Signup ke baad login par "Verify mobile and email first" kyun aata hai? Matlab account ban gaya par OTP verification adhoora reh gaya (mobile ya email OTP verify nahi hua), isliye clinic abhi chalu…
• Signup par "already exists", "Weak password" ya "Signup failed" kyun aata hai? "An account already exists on this email or mobile…" / "Email or mobile already registered" = is email ya mobile par pehle se…
• Sirf ek computer par app slow hai, baaki sab par theek — problem kahan hai? Ek hi machine par slow matlab dikkat us browser/computer ki hai, server ki nahi. Hard refresh aur site data clear karne se 90%…
• Smart AI tab me dawai ka naam, din aur value khaali kyun dikhte hain? Pharmacy → Reports → "Smart AI" (💊 Pharmacy Smart) ke "📊 Dashboard", "📆 FEFO Order" aur "⚠️ Expiring Soon" me abhi…
• Smart Schedule ki Patient list me purana patient kyu nahi dikh raha? "⚡ Suggest Slot" ka "Patient" dropdown sirf sabse naye 500 patient dikhata hai, aur usme search box nahi hai. Purana patient…
• Smart Schedule me "No slots found" kyu aa raha hai? "No slots found. Try widening the date range or changing doctor filter." tab aata hai jab "Start From" se agle 15 din (us din…
• Smile design me "Mouth not found" aaye ya daant galat jagah lage to kya kare? Designer kehta hai "Mouth not found — tap 4 points on the photo: 1) left corner 2) right corner 3) top of teeth 4) bottom of…
• SMS ulta-pulta gaya — SMS template ka asli text kahan daalu? Patient Connect → WhatsApp → "📋 Sent Log" → "▸ 🧾 SMS template status — which ones work, which don't" kholo. Har SMS template…
• Software me Invalid API Keys ya Scope required error aaye to kya kare? 'Missing X-API-Key header' = software key bhej hi nahi raha; 'Invalid API key' = key galat hai, Disabled hai ya Revoke ho…
• Software me problem — complaint ya support ticket kahan se kare? Har screen pe neeche-LEFT wala 💬 AI Support button dabaye — problem Hindi/English me likho, AI pehle khud fix try karta hai,…
• Source ROI me aaj ke leads kyu nahi aa rahe? "To" date us din ki shuruaat (subah lagbhag 5:30 IST) tak hi ginti hai, isliye aaj ke zyaadatar leads chhoot jaate hain. Aaj…
• Staff Directory me koi staff dikh nahi raha? Team → Members → Directory → Staff Directory by default sirf "Active" staff dikhata hai. Filter bar me status dropdown "All…
• Staff ka login banane ke baad patient edit par PIN kyu maangne laga? Agar clinic me Action Guard pehle set nahi tha, to Add Staff me pehla login banate hi Action Guard PIN ke saath apne aap chalu…
• Staff Login me OTP nahi aa raha ya "Wrong or expired OTP" aata hai? OTP tabhi jaata hai jab clinic code sahi ho AUR mobile number Staff Directory (active / on-leave staff), Doctors master ya…
• Staff Login me punch par location ya camera ka error aaye to kya kare? "Location permission is needed to punch" = phone / browser ko location allow karo (browser me lock icon → Location → Allow),…
• Stale Plans me likha hai roz 10:00 auto EMI jaata hai, par patient ko message nahi gaya? Auto EMI follow-up DEFAULT OFF hai. Setup → Settings → Auto Messages → Patient Messages (on/off) me "Pending treatment-plan…
• Stock adjustment approve kiya par pending hi kyun dikh raha hai? Web par approve fail ho to koi error message nahi aata — row "pending" hi rehti hai. Sabse aam wajah: jitna ghatana hai utna…
• Stock Out par "cannot take out" error kyun aata hai? Kyunki aap jitna nikal rahe ho utna stock app me hai hi nahi. Message aata hai "Only N <unit> in stock — cannot take out X".…
• Task diya par staff ki Staff Login (Mera Kaam) me nahi dikh raha? Team → Tasks & Training → Tasks ke "Assign to (name)" me sirf naam likha jaata hai — staff record se link nahi banta, isliye…
• Tasks board par mera task kyu nahi dikh raha? Today → Tasks board ek baar me sirf 300 task laata hai aur unhe priority ke hisaab se lagata hai; NABH register ke kaam bhi…
• TeleMed page par mera appointment Enable list me nahi dikh raha? Treatment → Clinical → Consult & Voice → Telemedicine me "Search patient name / phone..." box me patient ka naam ya mobile…
• Templates page par "own WhatsApp number is not connected" kyun aa raha hai? Templates Meta sirf clinic ke apne WhatsApp number ke account par approve karta hai. Number jude bina page par laal patti "⚠…
• Theme badla par phone ya dusre computer par purana rang kyun dikh raha hai? Web: dusra computer page reload karte hi clinic ka saved theme le leta hai — par theme owner/admin ne chuna ho tabhi clinic ke…
• Tooth chart khaali dikh raha ya marks save nahi ho rahe, kya kare? Pehle internet check karo, phir page reload karo (ya patient chart me doosre section, jaise "Visits", par jaakar wapas "Tooth…
• Trace chalaya par "no image file appeared" aaya, ab kya kare? Trace ke 10 minute me us machine par test X-ray nahi li gayi, ya X-ray software image doosre computer / network storage par…
• Treatment add karte waqt "write today's clinical note first" error kyun aata hai? Clinic ne Treatment Order (Clinical Note first) ON kiya hai — aaj ka clinical note likhe bina treatment plan ya done nahi…
• Treatment Complete me "DCI Registration No missing" error kyun aata hai? Clinic stock se dawai dispense karne ke liye case sheet ke doctor ka DCI Reg. Number chahiye. Owner / admin: Team → Members →…
• Treatment Complete me dawai dispense par "Batch reservation failed" error kyun? "Medicines Dispensed (from clinic stock)" me chuni dawai ka utna stock kisi batch me nahi hai to "Batch reservation failed for…
• Treatment done ya plan ka message kyu nahi gaya, "cannot be built" aata hai? Ye ORALZY ke shared number par tab aata hai jab chart me us message ka data hi nahi: "Treatment done" ke liye koi Done…
• Treatment save karte waqt "Save failed" ya "NOT saved" aaye to kya kare? "Save failed — nothing was saved: <wajah>" ka matlab kuch bhi save nahi hua — drawer khula rehta hai, wajah theek karke dobara…
• Treatment type add karte waqt "duplicate key" error kyu aata hai? Isi naam ka treatment aapki clinic me pehle se hai — ek naam do baar nahi ban sakta. Error lamba technical text dikhata hai…
• Two-Factor setup me "TOTP already enabled" ya "Invalid code" kyun aaya? "Setup failed: TOTP already enabled. Disable first to re-setup." = aapka 2FA pehle se chalu hai, bas screen purani haalat…
• Upar laal patti "You're offline" aa rahi hai to kya save hoga? Laal patti "You're offline. Saves will queue and retry automatically." ka matlab is computer ka internet band hai. Is beech jo…
• Upcoming TeleMed Appointments me purane ho chuke consult kyun dikh rahe? "🟢 Upcoming TeleMed Appointments" list me har wo appointment aata hai jis par kabhi TeleMed chalu hua — purane, ho chuke aur…
• Update app button lab, staff, CA aur patient login me kahan hai? Clinic login me ye menu (drawer) me tha. Ab ORALAB / lab login, Staff Login (ESS), CA login aur patient portal ki home screen…
• Update ke baad patients/bills ki list khali dikh rahi hai — data gayab? Data delete nahi hota — 99% ye purane cached app version ka display issue hai. Web par hard refresh, mobile par Update app +…
• Valuation me EBITDA ya Growth khaali, null ya galat kyu dikh raha hai? EBITDA % tabhi banta hai jab pichhle 12 mahine ke expenses app me daale gaye hon — warna card par "null%" dikhta hai aur…
• Veeransh panel me "Could not load insights" ya "Offline mode" aaye to kya kare? "Retry" dabao. Na chale to "Open Chat Anyway" dabao — chat phir bhi chalta hai, sirf Insights khaali rahenge. Header me…
• Visit note me "Today's saved note did not load" aaye to kya kare? Matlab aaj ka saved note load nahi hua (net ya server). Us waqt Save karne se baaki note mit sakta tha, isliye "💾 Save" band…
• Visits me "No visits yet" ya "Some timeline data did not load" kyu aata hai? "Loading visits…" = data aa raha hai, ruko. "⚠ Some timeline data did not load (bills, Rx …) — what you see below is…
• Visits me entry galat din ke card me kyu hai, "Undated records" kya hai? Visits har cheez ko uski apni date se card me rakhta hai: treatment ki done / planned date, bill ki date, payment ki date, Rx…
• Visits me save kiya clinical note kyu nahi dikh raha? Visits me note us din ke card me aata hai jo note ki "Visit date" hai — card band ho to click karke kholo. Card par "●…
• Vitals save karte waqt "outside the realistic range" error kyun aata hai? Galat type hua number (jaise BP 1200/80) save nahi hota — "Save failed: BP systolic (mmHg) 1200 is outside the realistic range…
• Voice Dictation me "No speech detected" ya mic error aaye to kya kare? "No speech detected — try again" = recording me awaaz nahi pakdi — mic ke paas saaf bolo aur dobara record karo. Mic ka error…
• Voice dictation ne 'quota khatam' bol diya — bolkar likhwana band ho gaya? Cloud voice AI credit se chalta hai — alag voice pack nahi, aur mahine ka ek voice cap bhi hai. Setup → Plan & Help → Packs &…
• Web par naya patient banaya, mobile app me nahi dikh raha — sync kaise hota hai? Mobile ki patient list phone me rakhi copy se turant khulti hai aur Patients screen khulte hi, app wapas saamne aate hi ya net…
• Web par purana version dikh raha hai / naya feature nahi aaya? Web app khud naya version le leti hai — har ghante aur tab par wapas aane par check karti hai, naya mile to page ek baar khud…
• Website me badlav kiya par live site par nahi dikh raha? Har badlav ke baad "Save changes" dabana zaroori hai — button par "✓ Saved" aana chahiye. Live site par saved badlav turant aa…
• WhatsApp bot ne patient ko "Patient record nahi mila" kyun bola? BILL, PAY, RX, MEDICINE, NEXT, CANCEL, REPORT, RECALL, STATUS, FAMILY, PORTAL tabhi kaam karte hain jab patient usi mobile…
• WhatsApp chalu hai par patient ko SMS kyun ja raha hai? Sabse aam wajah: WhatsApp balance ek message ke rate se kam (₹0). Tab text message (reminder, bill, recall) WhatsApp ki jagah…
• WhatsApp chalu hai ya nahi kaise pata? Patient Connect → WhatsApp kholo — sabse upar ek patti: 🟢 "WhatsApp is on — messages are going out.", 🟡 "WhatsApp is on, but…
• WhatsApp connect me 'Code expired' ya 'No WhatsApp Business Account found' error aaye to kya kare? Meta popup ke baad laal box me error aaye to "↻ Retry" dabakar popup poora DOBARA chalao — purana code dobara kaam nahi karta.…
• WhatsApp Contacts me Hold, Make active ya Delete par error kyun aata hai? Contacts ke buttons ye error dete hain: "Pick how long to hold (days) or a future date" = Hold me aaj ya purani tareekh chuni;…
• WhatsApp contacts upload me error ya Upload stopped aaye to kya kare? "This file is too large (max 15 MB)…" = file do hisson me todo ya CSV me save karo. "Could not read this Excel file…" = file…
• WhatsApp message nahi ja raha — kya check kare? Patient Connect → WhatsApp ke upar readiness patti dekho (🟢 chalu / 🟡 balance khatam, SMS ja raha / 🔴 band) — 'Poori…
• WhatsApp pack ka payment kiya par balance nahi badha? "Buy now →" ke baad payment naye tab me khulta hai aur panel 1 minute tak har 5 second balance check karta hai. Na bade to "🔄…
• Windows app "Clear cache & reload" se logout ho jaata hai kya? Ab nahi. View menu → "Clear cache & reload" purana cached version, service worker aur patient/staff list ka cache saaf karke…
• Windows app me confirm/alert popup nahi khulta, button dabane par kuch nahi hota? Naye Windows app me "pakka karna hai?" jaise confirm aur alert sandesh ek ORALZY box me aate hain (OK / Cancel) jo app window…
• Windows app me print karte hi app hang/freeze ho jati hai? Purane Windows app me print dialog app ko atka deta tha. Ab har print ORALZY ki apni "Print" window me alag khulta hai, isliye…
• Write-off karte ya approve karte waqt error kyun aa raha hai? Aam error aur hal: "Reason is required (min 3 chars)" — wajah 3+ akshar likho; "A write-off for this bill is already waiting…
• X-ray liya par OPG register me entry kyun nahi aayi? Radiography register ki row tabhi banti hai jab patient chart me X-ray wala treatment "complete" ho aur treatment ke naam me…
• X-ray ya photo upload nahi ho rahi, error aa raha hai? X-ray/Scan ka "＋ Upload" sirf JPG/PNG/GIF/BMP/TIFF/WEBP photo, DICOM (.dcm/.dicom/.rvg), PDF aur 3D (.stl/.ply/.obj) leta hai,…