Har clinic ₹0 balance se shuru hoti hai, aur ek WhatsApp message ke liye utna balance chahiye jitna "💸 Per-message pricing" table me "You pay" column me us category (Utility / Marketing / Authentication) ka rate hai. Kam ho to message rukta nahi, SMS par utar jaata hai — patient ko kuch to milta hai, isliye kuch toota hua nahi dikhta aur pata bhi nahi chalta. Patti "Poori jaanch" me "WhatsApp balance" row par likha aata hai: "Balance ₹X, ek message ke liye ₹Y chahiye. WhatsApp ki jagah SMS jayega." Agar ORALZY ne "Meta ka kharcha ORALZY uthayega" tick kiya ho to balance ki zaroorat nahi (row me "ORALZY kharcha uthata hai" dikhega). Do aur wajah jo SMS par le jaati hain: Clinic Settings me "Apna verified WhatsApp Business number" chuna hai par number juda nahi ("Clinic ki apni pasand" ❌), ya common number ki "Aaj ki limit" khatam. Sent Log ke "Kaise" column me ✉️ SMS dikhega, WhatsApp nahi.
WhatsApp chalu hai par patient ko SMS kyun ja raha hai?
Balance ₹0 ho to WhatsApp rukta nahi — chupchaap SMS ban jaata hai. Hub ki patti peeli (🟡) hogi: "WhatsApp chalu hai, par balance khatam — message SMS par ja rahe hain." Settings → WhatsApp Balance & Packs se top-up karo.
Where in ORALZY: Practice → Marketing → WhatsApp → patti "Poori jaanch" → "WhatsApp balance"; top-up: Settings → Integrations → WhatsApp Balance & Packs (web); mobile: Settings → 📱 WhatsApp Balance & Packs
Quick steps
- WhatsApp hub ki patti kholo — 🟡 aur "balance khatam" likha hai?
- Settings → WhatsApp Balance & Packs → 🛒 Buy WhatsApp Balance
- Pack lo (packs par koi markup nahi, sirf per-message rate)
- Hub par "Dobara check" — patti hari honi chahiye