Har clinic ₹0 balance se shuru hoti hai, aur WhatsApp bhejne ke liye kam se kam ek message ke rate jitna balance chahiye ("💸 Per-message pricing" → "You pay"). "Full check" ki "WhatsApp balance" row likhti hai: "Balance ₹X, one message needs ₹Y. SMS will go instead of WhatsApp." Row me "ORALZY pays the cost — no balance needed." dikhe to balance wajah nahi. Doosri wajah: "Clinic's own choice" ❌ — Setup → Settings → Billing → Bill Settings (GST, UPI, bank) me "WhatsApp number" par "🏥 Own verified WhatsApp Business number" chuna hai par number juda nahi (ORALZY central number chuno ya apna number jodo). Teesri: ORALZY common number ki "Today's limit" khatam. Chauthi: common number par bina approved template ka message aur patient ne 24 ghante me likha nahi. Sent Log ke "Channel" column me ✉️ SMS dikhega. Paanchvi: clinic ka apna number juda hai par patient ne pichhle 24 ghante me clinic ko WhatsApp nahi kiya aur us message ka approved template clinic ke number par nahi hai (ya message khud likha hua hai) — tab app WhatsApp nahi bhejta, seedha SMS try karta hai; Sent Log ki WhatsApp row ka Reason: "No WhatsApp chat with this patient in the last 24 hours, and this message has no approved template — WhatsApp would drop it." 27 Oct 2026 se jab WhatsApp chal sakta hai to wahi pehle try hota hai, SMS uske peeche — pehle wala "SMS pehle" kram ab nahi hai.
WhatsApp chalu hai par patient ko SMS kyun ja raha hai?
Sabse aam wajah: WhatsApp balance ek message ke rate se kam (₹0). Tab text message (reminder, bill, recall) WhatsApp ki jagah SMS se chale jaate hain — patti 🟡 "WhatsApp is on, but the balance is used up — messages are going by SMS." Photo / PDF aur Live Inbox reply SMS nahi bante, wo ruk jaate hain. Recharge: Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs (ya WhatsApp hub ka "💰 WhatsApp Balance & Packs" tile).
Where in ORALZY: Patient Connect → WhatsApp · Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs · Mobile: Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs
Quick steps
- WhatsApp hub ki patti me "Full check" kholo — kaunsi row ❌ hai
- Balance ho to Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs se pack lo
- "Clinic's own choice" ❌ ho to Bill Settings me "WhatsApp number" theek karo
- "Check again" dabao — patti hari honi chahiye