24 ghante wali shart ke liye patient se pehle WhatsApp par ek message bhejwao, phir dobara "📨 Send to patient". Ye message bhi clinic ke WhatsApp Balance se katta hai; balance khatam ho to nahi jaata. Shared ORALZY number par 'Shared ORALZY number is reserved for 1-to-1 replies…' aata hai — apna number jodo. Send sirf owner, admin, receptionist aur doctor kar sakte hain; baaki roles ko 'Forbidden: insufficient role'. Mobile app se Send nahi hota, web se karo. 'messaging paused (emergency stop …)' aaye to poori WhatsApp sending abhi band hai — ORALZY support se poochho.
Interactive Flow "Send to patient" par error kyu aaya, patient ko nahi gaya?
Send tabhi jaata hai jab: flow "published" ho (warna 'Publish the flow on Meta first'), patient ne pichhle 24 ghante me clinic ko WhatsApp kiya ho (Meta ka niyam — warna Meta ka error dikhta hai), patient ka phone sahi ho ('No valid phone number'), usne opt-out na kiya ho / contact Hold ya Inactive na ho ('recipient has opted out of clinic messages'), clinic ka apna number juda ho aur WhatsApp Balance bacha ho ('insufficient_wa_balance … Recharge: WhatsApp → Balance & Packs.').
Where in ORALZY: Patient Connect → WhatsApp → Interactive Flows · Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs
Quick steps
- Error ka message padho
- Flow "published" hai ya nahi dekho
- Patient se pehle WhatsApp par ek message bhejwao (24 ghante ki khidki)
- Balance kam ho to WhatsApp Balance & Packs se recharge karo
- Phir "📨 Send to patient" → "Send"