ORALZY
FAQ

Mera template Campaign ki list me kyun nahi dikh raha?

Campaign me sirf woh template aata hai jo ORALZY ke WhatsApp Templates page par "Approved ✓" ho. Check karo: (1) card abhi Draft / "Meta reviewing" / Rejected to nahi — web par Templates page khol kar "🔄 Refresh status" dabao; (2) template "Already on Meta" hisse me to nahi (WhatsApp Manager se bana) — wo campaign me nahi aata; (3) template delete to nahi hua.

Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Templates · Patient Connect → WhatsApp → WhatsApp Campaigns

Meta ne approve kar diya ho par ORALZY me status purana ho to Campaign list khaali rehti hai — Refresh ke baad Campaign wizard dobara kholo. "Already on Meta" wale Approved template ko laana ho to wahi naam + language + text se "Save draft only" karke "🔄 Refresh status". Meta ne template PAUSED / DISABLED kiya to wo "Rejected" ban jaata hai aur list se hat jaata hai. Clinic ka apna WhatsApp number na juda ho to koi template Approved nahi hota.

Quick steps

  1. Web par Patient Connect → WhatsApp → WhatsApp Templates kholo
  2. "🔄 Refresh status" dabao aur card ka status dekho
  3. "Approved ✓" ho to WhatsApp Campaigns ka wizard dobara kholo
  4. "Already on Meta" me ho to wahi naam + language + text se "Save draft only" → Refresh

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