Approve / reject par "Only the owner or an admin can approve a write-off" — ye sirf owner ya admin kar sakte hain (Action Guard on ho to jiska PIN daala wo bhi owner / admin hona chahiye). "Already processed" — request pehle hi kisi ne approve / reject kar di, tab dobara kholo. Request pending thi aur beech me patient ne poora paisa de diya to approve par "Cannot write off a paid bill" aata hai — us request ko ✗ reject kar do. Thoda paisa beech me aaya ho to approve par sirf bacha hua maaf hota hai. PIN wala popup band kar diya to kuch nahi hota (error bhi nahi). "This feature is not available for your clinic yet" aaye to ye feature aapki clinic ke liye chalu nahi — ORALZY support se baat karo. "Upgrade required" aaye (❌ / 🤝 par) to clinic purane chhote plan par hai — Write-off aur Settle AI Recovery wale plan ke saath hi chalte hain; plan ke liye Setup → Plan & Help → My Plan ya ORALZY support.
Write-off karte ya approve karte waqt error kyun aa raha hai?
Aam error aur hal: "Reason is required (min 3 chars)" — wajah 3+ akshar likho; "A write-off for this bill is already waiting for approval" — us bill ki request pehle se pending hai, Write-offs tab me approve / reject karwao; "Cannot write off a … bill" ya "Bill has nothing outstanding" — bill draft / paid / cancel hai ya baaki 0; "Open the cash day first — open today in Day-end." — aaj ka Day End band hai, reopen karwao.
Where in ORALZY: Billing → Pending Payments · Pending Payments page → "Write-offs" tab · Pending Payments page → "💰 Receive" → ❌ · Billing → Day End
Quick steps
- Error ka text dhyan se padho
- Reason chhota ho to 3+ akshar likho
- "already waiting for approval" ho to Write-offs tab me pending request dekho
- Day band ho to owner / admin Billing → Day End me din reopen kare