ORALZY
FAQ

Patient galti se delete ho gaya — pura record wapas aa sakta hai kya?

Patient "delete" asal me archive hota hai — bills, treatments, appointments aur photo file rehte hain. Restore ka self-serve button nahi hai, support se karwao — aur jaldi: archived patient 90 din baad hamesha ke liye mit jaata hai.

Where in ORALZY: Setup → Admin → Audit Log; support ticket (restore ke liye)

Patient chart ke ⋯ More actions → Archive patient se patient archive hota hai (owner/admin hi kar sakte hain). Patient lists aur search se chhup jaata hai; uske bills, prescriptions, treatments, appointments aur photo file database/disk par rehte hain; sirf face-search ka data hatta hai (restore ke baad face dobara enroll karna padega).

DHYAN

archived patient record 90 din baad raat ke cleanup me hamesha ke liye delete ho jaata hai — isliye restore ki request jaldi karo.

CHECK

Setup → Admin → Audit Log me archive entry — kisne, kab, kis patient par.

FIX

patient-restore ka self-serve button abhi nahi hai — support ticket karo patient ka naam/UHID aur delete date ke saath.

PREVENT

archive sirf owner/admin kar sakte hain. Staff PIN tabhi maanga jaata hai jab clinic ne Action Guard me "Delete patient" on kiya ho — chaho to on kar lo, aur PIN share mat karo.

Quick steps

  1. Audit Log me archive entry confirm karo — kisne, kab
  2. Support ticket karo patient naam/UHID + date ke saath (90 din ke andar)
  3. Restore ke baad face check-in dobara enroll karo
  4. Action Guard me "Delete patient" PIN on kar lo
  5. PIN kisi se share mat karo

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