Received Log me bhi na ho to: (1) Clinic ORALZY ka shared number use karti hai — patient ka message tabhi aapke inbox me aata hai jab usne aapki clinic ke kisi message ka reply kiya ho, ya aapki clinic ne pichhle 24 ghante me use message bheja ho (baat chal rahi ho to clinic ke aakhri message se 72 ghante tak). Bina kisi message ke seedha likha, ya ek se zyada clinics ne usi patient ko abhi message kiya ho, to wo message kisi clinic ko nahi milta. (2) Clinic ka apna number — Patient Connect → WhatsApp → WhatsApp Connection par number ka haal dekho. Sirf WhatsApp ke message aate hain; SMS ka jawab inbox me nahi aata.
Patient ne WhatsApp kiya par Live Inbox me nahi dikha?
Pehle inbox me dropdown "All" aur chip "All" karke patient ka naam ya number (sirf digits, bina +91) search karo — Snoozed chat aur purani chats default list me nahi dikhti. Phir Patient Connect → WhatsApp → Received Log dekho: message wahan hai to "Open chat" se chat khulegi; wahan bhi nahi to message clinic tak pahuncha hi nahi.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Team Inbox · Patient Connect → WhatsApp → Received Log
Quick steps
- Inbox me dropdown "All" + chip "All" karo
- Patient ka naam ya number (sirf digits) search karo
- Na mile to Patient Connect → WhatsApp → Received Log me dekho aur "Open chat" dabao
- Wahan bhi na ho to shared number wala niyam ya WhatsApp Connection check karo