Patient ki screen par wajah ke saath bracket me code bhi aata hai, jaise "(REVOKED)" ya "(EXPIRED)". Portal setting off ho tab bhi chart se link ban jata hai, par patient ke liye khulta nahi — share box ke neeche bhi likha hai "Patient Portal must be enabled in Setup → Settings → Auto Messages → Patient Portal.". "Invalid token" ya "Token not found" = link adhoora copy hua ya galat link bheja gaya — poora link dobara bhejo. Mobile app ka 🔗 icon dobara dabane se bhi purana link band ho jata hai. Patient ko login / OTP nahi karna padta — sahi link kaafi hai.
Patient bol raha portal link nahi khul raha, 'Access denied' aa raha?
"Access denied" ke neeche wajah likhi hoti hai: "This portal link has been revoked by the clinic." (link band hua ya naya ban gaya), "This portal link has expired. Please ask the clinic for a new one." (validity khatam), "The patient portal is not enabled for this clinic." (portal setting off). Har case me chart → ⋯ → "🔗 Share Patient Portal" se naya link bhejo; setting off ho to pehle Setup → Settings → Auto Messages → Patient Portal on karo.
Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → ⋯ More actions → 🔗 Share Patient Portal · Setup → Settings → Auto Messages → Patient Portal
Quick steps
- Patient se screen par likhi wajah poochho
- Setup → Settings → Auto Messages → Patient Portal me portal "Enabled" hai ye dekho
- Patient chart → ⋯ → "🔗 Share Patient Portal" kholo
- Active link na ho to "Generate Portal Link" dabao aur naya link bhejo