Aur wajah: (1) WhatsApp Balance khatam ho to WhatsApp nahi jaata — Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs dekho. (2) Patient ka phone number galat ya khaali. (3) Har job ki apni shart hoti hai, jaise appointment reminder sirf kal ki non-cancelled appointment ko, review 3 din baad. (4) Agar poori clinic ka koi message nahi ja raha to ORALZY support se poochho — kabhi-kabhi sab messaging platform se roki hoti hai. Bheje gaye message Patient Connect → WhatsApp → Sent Log me dekh sakte ho.
Auto message ka switch ON kiya phir bhi patient ko message kyun nahi gaya?
Pehle check karo ki Setup → Settings → Auto Messages → Patient Messages (on/off) me tick ke baad "✓ Save all changes" dabaya tha (bina Save switch nahi lagta). Phir: message apne time par hi jaata hai (label dekho); SMS DND, STOP reply ya deceased wale patients hamesha skip hote hain; har message ek patient ko ek event par sirf ek baar jaata hai.
Where in ORALZY: Setup → Settings → Auto Messages → Patient Messages (on/off) · Patient Connect → WhatsApp → Sent Log
Quick steps
- Setup → Settings → Auto Messages → Patient Messages (on/off) kholo aur dekho tick laga hai
- "✓ Save all changes" dabao aur page reload karke tick dobara check karo
- Label me likha time nikalne do
- Patient chart me SMS DND / number check karo
- Patient Connect → WhatsApp → Sent Log me dekho message gaya ya nahi