"Case already delivered — cannot change" = clinic ne case delivered kar diya, status ab nahi badlega. "Case is already sent to the clinic — it cannot move back into production (use Remake for rework)" = bheje hue case ko board par peeche nahi le ja sakte; redo ke liye Remake banao. Clinic se aaye case lab band nahi kar sakti ("Clinic-sent cases are closed by the clinic …"). Clinic link todti hai to wo "Connected clinics" list se bhi hat jaati hai.
Lab me "Case was cancelled by the clinic" ya "no longer linked" error kyu aata hai?
"Case was cancelled by the clinic — it can no longer be worked" = clinic ne apni taraf case cancel / delete kar diya; lab me wo "Cancelled" ho jaata hai aur us par kaam nahi chalta. "This lab is no longer linked to the case" = clinic ne lab ka ORALAB link tod diya — ab us case ki detail, chat, scan nahi khulte. Dono me clinic se baat karo; link wapas chahiye to clinic connect code dobara daale.
Where in ORALZY: Lab side: ORALAB → Cases → Case Inbox → case kholo · Treatment → Lab → Lab Cases
Quick steps
- Error message padho — cancelled, unlinked ya delivered
- Clinic se chat / phone par confirm karo
- Link chahiye to clinic Treatment → Lab → Lab Cases → "Lab Vendors" me connect code dobara daale
- Redo chahiye to QC & Remakes → "Remake"