OTP hamesha SMS se ORALZY ke apne sender se jaata hai — clinic ki SMS / WhatsApp setting ya wallet ka isse lena-dena nahi. Number galat ya dusra ho to koi OTP nahi jaata par screen par message wahi aata hai. Dhyan: abhi app ka login kuch registered patients ka number bhi nahi pehchaan pata (app ki jaanch-galti), isliye sahi number par bhi OTP na aaye to ye clinic ki galti nahi — support ko batao. OTP 5 minute me expire ho jaata hai — purana OTP daalne se "Invalid OTP" / "OTP expired" aata hai, naya mangwao. 5 galat koshish ke baad "Too many attempts. Request a new OTP.". Bina app ke patient apne bills, Rx aur appointments portal link se dekh sakta hai: patient chart → ⋯ (More actions) → "🔗 Share Patient Portal".
Patient app me login ka OTP nahi aa raha, kya kare?
App har number par "OTP sent" dikhata hai, chahe number clinic me mile ya na mile — pehle patient file me mobile number check karo. Phir 30 sec baad "📩 Resend SMS". "SMS not arriving? Get OTP by call" bhi abhi SMS hi bhejta hai, call nahi aati. Number sahi hai phir bhi na aaye to ORALZY support ko batao aur tab tak patient ko portal link bhejo (usme OTP nahi lagta).
Where in ORALZY: Patient Care → Patients → Patient List · Mobile app: login screen (patient OTP)
Quick steps
- Patient file me mobile number sahi hai ye check karo
- Patient 30 sec ruk kar "📩 Resend SMS" dabaye
- Purana OTP mat daalo — sabse naya SMS wala OTP daalo
- Phir bhi na aaye to ORALZY support ko batao; tab tak "🔗 Share Patient Portal" se link bhejo