Check karo: (1) "📝 Templates" me us segment ki category (birthday, recall, reactivation, review_request, referral_ask, broadcast) ka kam se kam ek template ON ho — sab OFF hon to kuch nahi banta aur koi error nahi dikhta. (2) Segment sahi chuna — lead_followup_7d abhi hamesha khaali aata hai. (3) Ek campaign ek patient ko ek hi baar message banata hai; dobara bhejna ho to naya campaign banao. (4) STOP / DND / opted-out, inactive aur merged patient hamesha hat jaate hain. (5) Cancelled campaign par Run now button dikhta hi nahi. Run now sirf owner/admin chala sakte hain.
Marketing AI me Run now dabaya par Approval Inbox khaali kyu hai?
Patient Connect → Campaigns → Marketing AI me 🔄 Run now ke baad 'Triggered' alert hamesha aata hai, par message tabhi banta hai jab segment me naye patient milein. Inbox khaali ho to: segment me aaj koi nahi (jaise aaj kisi ka birthday nahi), sabko is campaign se pehle hi message ban chuka, patient ko 30 din me 2 marketing message ja chuke, ya us category ke saare templates Power se OFF hain.
Where in ORALZY: Patient Connect → Campaigns → Marketing AI
Quick steps
- Marketing AI → "📣 Campaigns" me campaign ka Segment dekho
- "📝 Templates" me us category ka template Power ON hai dekho
- Zaroorat ho to naya campaign banao → 🔄 Run now
- "📬 Approval Inbox" kholo