WhatsApp ek switch nahi, kai hain — aur pehle sirf "Connected" dikhta tha, jo Meta se itna hi poochta tha ki number zinda hai; is beech har send chup-chaap ruk sakta tha. Ab patti wahi sawaal poochti hai jo bhejte waqt lagte hain, usi kram me: "Messaging emergency stop" (ORALZY ka deploy-level switch — band ho to OTP chhod kar har message rukta hai; clinic ise khud nahi khol sakti, ORALZY ko bolo), "WhatsApp number" (clinic ka apna ya ORALZY ka common), "Common number sab clinics ke liye khula" (ORALZY ke Super Admin → Platform Messaging ka tick — number bhara hona kaafi nahi, "Enabled" aur "Ye number sab clinics ko de do" dono chahiye), "Clinic ki apni pasand" (aapne "apna number" chuna par joda nahi), "WhatsApp balance" aur "Aaj ki limit" (common number par roz ki ginti, kal apne aap reset). Jo rok ❌ hai uske neeche "→" ke saath fix likha aata hai. Patti laal ho to bheja gaya har message Sent Log me "Ruka" row ban kar rehta hai — wo gaya nahi, chahe purana toast kuch bhi kahe. Switch badalne ke baad "Dobara check" dabao.
WhatsApp chalu hai ya nahi kaise pata?
WhatsApp hub ke sabse upar ek patti: 🟢 "WhatsApp chalu hai — message ja rahe hain", 🟡 chalu par balance khatam (SMS ja raha), 🔴 "WhatsApp band hai — message nahi ja rahe". "Poori jaanch" dabao — har rok alag dikhti hai, aur band rok ke saath wo screen jahan se wo khulti hai.
Where in ORALZY: Practice → Marketing → WhatsApp → sabse upar patti (web); mobile: Marketing → WhatsApp Hub → upar patti (tap karke kholo)
Quick steps
- Practice → Marketing → WhatsApp kholo
- Upar wali patti ka rang dekho (🟢 / 🟡 / 🔴)
- "Poori jaanch" dabao — jo rok ❌ hai uska fix "→" me padho
- Fix karke "Dobara check" dabao
- Phir bhi laal ho to Sent Log me "Ruka" row ki Wajah dekho