Wajah aur upay: (1) "recipient has opted out of clinic messages" — number par STOP, Contacts me Hold / Inactive, ya patient file me SMS DND; Patient Connect → WhatsApp → WhatsApp Contacts me status dekho. (2) "No active patient session on the shared number…" — ORALZY shared number par patient ne 24 ghante se nahi likha; approved template wala raasta lo. Clinic ke apne number par 24 ghante baad "Send failed" popup nahi aata — reply pehle "sent" dikhta hai aur thodi der me status "failed" ho jaata hai (Meta ne mana kiya; wajah Sent Log me). (3) "clinic ka WhatsApp balance khatam" — Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs se recharge; balance ₹0 ho to inbox reply bhi nahi jaata. (4) "WhatsApp not configured" — WhatsApp juda hi nahi. (5) "Today's ORALZY sender limit … is used up" — shared number ki aaj ki limit. ORALZY ne sab messaging rok di ho to bhi fail hota hai — WhatsApp hub ki upar wali patti me "Full check" dabao. Wajah theek kiye bina dobara Send mat dabao — har baar ek aur failed message banta hai.
Inbox se reply bhejne par 'Send failed' kyun aata hai?
Web par sirf "Send failed" aata hai, wajah nahi; chat me wo message "failed" ke saath dikhta hai aur likha text box me bacha rehta hai. Wajah Patient Connect → WhatsApp → Sent Log me us message ki row par dikhti hai (mobile app alert me hi wajah dikhata hai). Aam wajah: number par STOP / Hold / Inactive / SMS DND, shared number par 24 ghante guzar gaye, ya WhatsApp balance khatam.
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Team Inbox · Patient Connect → WhatsApp → Sent Log
Quick steps
- Chat me failed message dekho — likha reply text box me bacha rehta hai
- Patient Connect → WhatsApp → Sent Log me us patient ki row kholo aur wajah padho
- Wajah theek karo (balance, STOP / Hold, 24 ghante) phir dobara Send dabao