ORALZY
FAQ

Bahut saara data galat ho gaya ya uda diya — backup se restore kaise hota hai?

Pehle chhote raste dekho (Recycle Bin, merge-undo, patient-archive). Full restore self-serve nahi hai — support ticket karo exact date/time ke saath.

Where in ORALZY: Billing → Bills → Recycle Bin; Setup → Admin → Users & Policy → Day Activity; support ticket (full restore)

Pehle CHECK — chhote, turant raste:

  1. Bill uda? Billing → Bills → Recycle Bin (30 din tak restore).
  2. Patient gayab? Archive / merge hua ho sakta hai — ORALZY support se poochho.
  3. Galat patient-merge hua? Patient Care → Patients → Find Duplicates → Merge History.
  4. Kya-kya badla dekhna ho: Setup → Admin → Users & Policy → Day Activity (date-wise) + Setup → Admin → Audit Log (kisne kiya).

FULL RESTORE

server par roz raat 02:30 IST poore database ka backup hota hai (30 din rakha jaata hai). Support ticket karo: kya bigda, KAB (date + andaza time), kaunse records. Restore ORALZY support hi karta hai — clinic khud backup download / restore nahi kar sakti. Dhyan rahe — backup-time ke BAAD ki sahi entries dobara dalni pad sakti hain, isliye jitni jaldi report karoge utna kam dobara-kaam.

PREVENT

Action Guard PIN on, roles tight; photos / files ki apni copy ke liye Setup → Integrations → Google Drive; CSV copy ORALZY support se mangwao.

Quick steps

  1. Bill ke liye pehle Recycle Bin check karo
  2. Galat merge 72 ghante ke andar undo karwao
  3. Day Activity + Audit Log se nuksan ka dayra samjho
  4. Support ticket karo exact date/time aur records ki list ke saath
  5. Restore ke baad backup-time ke baad wali entries dobara dalo

restorebackupsupportrecoverynightlyundomergedelete

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