Aur wajahein: schedule roz 9:30 AM IST par chalta hai, usi din dobara nahi jaata; Biweekly ka matlab mahine ka pehla aur teesra wo din hai; trial plan par schedule apne aap nahi chalta. Bina phone, SMS DND, mar chuke, ya message band karwa chuke patient list me nahi aate. Clinic ka apna WhatsApp number na ho to message SMS se jaane ki koshish karta hai. Mobile app se bane campaign ke message khaali save ho jaate hain — web par Edit karke text dobara likho. Turant test ke liye "Run now". Switch owner / admin hi badal sakte hain.
Education campaign banaya par patients ko message gaya hi nahi?
Sabse pehle Setup → Settings → Auto Messages → Patient Messages (on/off) me "Patient education drip — weekly / monthly oral-care tips" switch ON karo — ye default OFF hai aur iske bina schedule wala message kabhi nahi jaata. Phir campaign par "● ACTIVE" ho, aaj uska din ho, aur "Preview" me Recipients 0 se zyada hon.
Where in ORALZY: Setup → Settings → Auto Messages → Patient Messages (on/off) · Patient Connect → Campaigns → Education → Education Campaigns
Quick steps
- Setup → Settings → Auto Messages → Patient Messages (on/off) me "Patient education drip" ON karo
- Patient Connect → Campaigns → Education → Education Campaigns me campaign "● ACTIVE" hai dekho
- "Preview" dabakar Recipients aur Next message dekho
- Turant bhejna ho to "Run now"