ORALZY
FAQ

Treatment save karte waqt "Save failed" ya "NOT saved" aaye to kya kare?

"Save failed — nothing was saved: <wajah>" ka matlab kuch bhi save nahi hua — drawer khula rehta hai, wajah theek karke dobara Save dabao. Kai procedures me se kuch save ho jaayein to alert aata hai "Saved: … NOT saved: … Reason: …" — sirf NOT saved wale dobara add karo, saved wale Plan list me pehle se hain.

Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → "+ Treatment" → Save · Setup → Settings → Clinical → Treatment Order (Clinical Note first)

Aam wajah: (1) "Forbidden: insufficient role" — receptionist / assistant / staff login treatment save nahi kar sakta; doctor, admin ya owner se karwao. (2) "TT chain: write today's clinical note first (Clinical Note → TT Plan → TT Done → Bill)…" — clinic ne Setup → Settings → Clinical → Treatment Order (Clinical Note first) ON kiya hai; usi drawer ka "📋 Visit note (today)" section kholo, Chief Complaint / diagnosis bharo aur Save — note pehle save hota hai, phir treatment. Back-date wali entry par ye shart nahi lagti. (3) "Procedure saved, but the visit notes (complaint / diagnosis / vitals) did NOT save…" — treatment save ho gaya, sirf note dobara "📋 Visit note" se likho. Save button grey ho to treatment ka naam khaali hai, daant wale treatment par daant nahi chuna, ya "Select the doctor first".

Quick steps

  1. Alert me likhi wajah (Reason) padho
  2. Role wali wajah ho to doctor / admin / owner login se save karo
  3. TT chain wajah ho to drawer ke "📋 Visit note (today)" me Chief Complaint / diagnosis bharo, phir Save
  4. "NOT saved" list wale procedures hi dobara add karo — saved wale dobara mat daalo

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