Clinic ke normal landline / mobile par aayi calls apne aap nahi judti. Exotel / Knowlarity jaise provider se aane wali calls ka setup abhi clinic khud poora nahi kar sakta — iske liye ORALZY support se baat karo. Phone app ka call detector check karne ke liye mobile app → My Account → "Call detector (test)" → "Simulate incoming". Auditor login sirf dekh sakta hai, entry nahi daal sakta. List me sabse nayi calls upar hoti hain; filter ("Missed bookings only", direction, sentiment) laga ho to bhi list khaali lag sakti hai — filter hatao.
Call Log khaali hai, calls apne aap kyu nahi aa rahi?
Call Log me calls sirf in raaston se aati hain: clinic ke Android phone ki ORALZY app ka call detector (popup wali calls), VoIP ka "Click-to-Call", aur "Manual Entry" (mobile par "Log a Call"). Khaali ho to "No call logs yet. Configure the webhook or add an entry manually." dikhta hai — tab phone app ka call detector chalu karo ya entry haath se daalo.
Where in ORALZY: Patient Connect → Calls → Call Log · Mobile: My Account → Call detector (test)
Quick steps
- Patient Connect → Calls → Call Log kholo
- Upar ke filter "All Directions" / "All Sentiments" par rakho, "Missed bookings only" hatao
- Reception ke Android phone par ORALZY app login rakho aur My Account → "Call detector (test)" se test karo
- Baaki calls ke liye "Manual Entry" se entry daalo