OTP pehle WhatsApp par jaata hai; number WhatsApp par na ho to web par SMS apne aap jaata hai, aur WhatsApp na aaye to "📩 No WhatsApp message? Send SMS" dabao (mobile app me bhi yahi button). OTP thodi der hi chalta hai; mobile app 5 minute baad "OTP expired" dikhata hai, tab naya mangao. Clinic ka ORALZY account band (suspended / cancelled) ho to bhi CA login nahi hota. Kai clinics ka CA ho to OTP ke baad clinic chunna hota hai, ye chunaav 10 minute tak khula rehta hai. Login ke baad "The clinic has turned off your CA access." aaye to clinic ne Pause / Remove kiya hai, clinic se baat karo.
CA ko login ka OTP nahi aa raha ya 'Wrong or expired OTP' aata hai?
Owner / admin "CA Access (add your CA)" me dekhen: CA ka mobile bilkul wahi hai jo CA daal raha hai, aur Status "Active" hai (Paused ho to "Resume"). Paused, removed ya galat number par OTP nahi aata aur CA ko "Wrong or expired OTP. Request a new OTP." milta hai. CA oralzy.com/login par "📱 Sign in with Mobile OTP" use kare; password wala login nahi.
Where in ORALZY: Billing → Expenses & GST → GST & CA → GST Filing Hub · CA login: oralzy.com/login → "📱 Sign in with Mobile OTP"
Quick steps
- Owner / admin: "CA Access (add your CA)" me CA ka mobile aur Status check karo
- Paused ho to "Resume"; number galat ho to Remove karke sahi number se jodo
- CA: oralzy.com/login → "📱 Sign in with Mobile OTP" → mobile → "🔐 Send OTP"
- WhatsApp na aaye to "📩 No WhatsApp message? Send SMS", phir OTP jaldi daalo