"Invalid credentials" par password dhyan se dobara daalo (Caps Lock); bhool gaye to "Forgot" tab. 15 minute me 5 galat try par "Too many failed attempts. Try again in N min." — ruko. "Account deactivated": hata hua login app se wapas chalu karne ka button nahi hai, aur wahi username dobara nahi ban sakta — owner / admin naye username se naya login banaye (Setup → Admin → Users & Policy → User Management) ya ORALZY support se baat kare. "Clinic suspended" / "Clinic cancelled" me password login andar nahi jaane deta — owner ORALZY support se baat kare. "Your password is on the known-weak list…" aaye to password reset karo. "New device detected but no owner mobile is registered…" aaye to naye device ka OTP bhejne ke liye owner ka number hi nahi hai — ORALZY support se number judwao.
Login par "Invalid credentials" ya "Account deactivated" ka matlab kya hai?
"Invalid credentials" = username / email ya password galat. "Account deactivated" = owner / admin ne User Management me aapka login "Delete" kar diya. "Clinic suspended" / "Clinic cancelled" = clinic ki subscription band hai. "Verify mobile and email first" = signup ka mobile / email OTP adhoora hai. "Clinic code mismatch" (mobile) = galat clinic code chuna hai.
Where in ORALZY: Login page · Mobile: login screen · Setup → Admin → Users & Policy → User Management
Quick steps
- Error ka exact text padho
- Galat password ho to dobara dhyan se daalo ya "Forgot" tab
- "Account deactivated" ho to owner / admin se naya login banwao
- Clinic suspended / cancelled ho to owner ORALZY support se baat kare