Check karo: (1) Marketing switch OFF hai (default OFF) — WhatsApp Campaigns page par bhi "⚠️ Marketing campaigns: OFF" patti se owner/admin "Turn ON" kar sakte hain. (2) Message abhi "📬 Approval Inbox" me pending hai — pending kabhi apne aap nahi jaata. (3) Patient ko pichhle 30 din me 2 marketing message ja chuke — use skip kiya jaata hai. (4) Patient ne STOP / DND kiya hai. (5) Poore platform par messaging emergency stop laga ho to kuch nahi jaata. Mobile par bhi Inbox tab se Approve / Skip hota hai.
Marketing AI ke message approve kiye par patient ko kyu nahi gaye?
"Approve & Send" turant nahi bhejta — message 'queued' hota hai aur din me do baar (10:00 aur 17:00 IST) jaata hai, wo bhi tabhi jab Setup → Settings → Auto Messages → Patient Messages (on/off) me "Marketing campaigns — allow promotional WhatsApp" switch ON ho. Trial clinic par ye auto-bhejna chalta hi nahi.
Where in ORALZY: Patient Connect → Campaigns → Marketing AI · Setup → Settings → Auto Messages → Patient Messages (on/off)
Quick steps
- Marketing AI → "📬 Approval Inbox" me dekho message pending to nahi
- Patient Messages (on/off) me Marketing campaigns switch ON karo
- Agle 10:00 ya 17:00 IST tak ruko