ORALZY
FAQ

Bank milaan me file upload nahi ho rahi, error kyu aa raha hai?

Upload ke neeche har file ki line aati hai — "✗ <file>: …" ho to wajah wahi likhi hai: "This file was not recognised. A bank statement, RGHS Payment Tracker or TmsBisTrack is needed.", "A file is larger than 15 MB.", "Up to 6 files at a time.", "No bank statement entries found in this PDF. The bank's Excel (.xls) file works better." ya "Could not read the file — an Excel (.xls/.xlsx), CSV or PDF is needed." Sahi file dobara chuno aur "Upload" dabao.

Where in ORALZY: Billing → Insurance & RGHS → Bank reconciliation → Bank milaan · Mobile: Billing → Insurance & RGHS → Bank reconciliation

File ki pehchaan uski heading row se hoti hai: bank statement me Date, Credit / Deposit aur Description / Narration / Particulars column; Payment Tracker me Transaction Id aur UTR; TmsBisTrack me TID aur CU Approved Amount — heading pehli 80 lines ke andar honi chahiye, isliye bank / portal ki file ke column edit karke mat hatao. PDF sirf bank statement ke liye hai aur usme text hona chahiye (scan / photo wala PDF nahi padhta). Ek baar me 6 file tak, har file 15 MB tak. Line me "✓ … · 0 new" aaye to file pehle hi daali ja chuki thi — kuch double nahi hua. Auditor login se upload nahi hota; add-on na ho to "This needs the Govt Schemes & Insurance add-on".

Quick steps

  1. Upload ke neeche "✗" wali line padho
  2. Bank / RGHS portal se original Excel (.xls / .xlsx) dobara download karo
  3. Ek baar me 6 file tak chuno
  4. "Upload" dabao aur "✓" wali line check karo

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