ORALZY
FAQ

Launch par "None of the people in the list has WhatsApp consent" kyun aata hai?

Matlab list me kisi ki bhi WhatsApp consent darj nahi, isliye campaign kisi ko nahi jaata. Step 3 me laal note "No one in this list has WhatsApp consent recorded — go Back and tick the consent box while building the list." aata hai aur Launch button band rehta hai. Fix: "← Back" → wahi patients chuno → "I confirm that these patients have given consent…" tick → "Create list (N) →" → phir Launch.

Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Campaigns

Ye tab hota hai jab list bina consent tick ke bani ho ya sab log "pending" hon. "📁 Old list" me tick ka option nahi hota aur button chalu dikhta hai — wahan launch par "Campaign saved as a draft, but launch failed: None of the N people in the list has WhatsApp consent (opt-in) recorded — confirm consent while building the list." aata hai; nayi list tick ke saath banao. Tick sirf tab lagao jab patients ne sach me manzoori di ho. STOP / opt-out walon par tick ka asar nahi hota. Schedule kiye campaign ke time par bhi yahi jaanch hoti hai — tab campaign draft me wapas aata hai aur "Schedule did not run: no one in the patient list had WhatsApp consent (opt-in) at the scheduled time." likha aata hai.

Quick steps

  1. Step 3 me "← Back" dabao
  2. Wahi patients phir chuno (Saved contacts / App patients / Pick)
  3. Consent wala box tick karo
  4. "Create list (N) →" → "🚀 Launch (to N)"

consentoptinerrorlaunchfailedsahmaticampaign