ORALZY me built-in AI Support chat hai — alag se email ya phone dhundne ki zarurat nahi.
Kahan hai: login karne ke baad har screen pe neeche-LEFT corner me gol 💬 button dikhta hai — panel '💬 AI Support & 🐛 Report an issue' (Veeransh neeche-right pe alag hai). Alag bug button ab nahi hai: panel me mode chip '💬 Help chahiye' / '🐛 Kuch toota hai' — bug mode chunte hi screen ka photo apne aap attach hota hai (preview dikhta hai, × se hata sakte ho; patient ka naam screen par ho to wo bhi photo me jaata hai, isliye preview) aur report seedha dev team ko jaati hai; reply '🎫 Meri Complaints' tab me aata hai. Mobile par photo haath se attach hoti hai (Setup → Plan & Help → Help → Meri Complaints).
Kaise chalta hai:
- 💬 dabao → chat panel khulta hai: 'Apni problem batao — Hindi/English chalega'.
- Problem type karo, ya 🎙 daba kar bol do (voice Hindi/English dono samajhta hai), ya 📎 se screenshot attach karo (8MB tak).
- Send dabate hi AI aapki problem ko pattern-match karta hai aur 3 me se ek jawab deta hai:
- ⚡ Auto-fix — ek button milta hai '⚡ Auto-fix run karein', jo problem khud theek kar deta hai.
- 🧭 Steps — guided steps milte hai, kabhi-kabhi '🔗 Open settings' deep-link ke saath jo seedha sahi setting pe le jata hai.
- ↗ Escalated — ticket dev team tak chala jata hai, 24 ghante me human reply milta hai.
- Neeche 'Solve ho gaya?' pucha jata hai — ✓ Haan dabao to ticket close, ✗ Nahi dabao to ticket dev team tak escalate ho jata hai.
Har issue ka ek support ticket banta hai jisme page URL jaisa context auto-collect hota hai, severity triage hoti hai aur SLA timer lagta hai. Escalated ticket pe WhatsApp se bhi follow-up aa sakta hai (Y/N reply se ticket close/reopen hota hai).
Naya feature chahiye (problem nahi, idea hai)? Uske liye Setup → Plan & Help → Help → 'Suggest a Feature' alag page hai.