Opt-out wale number par SMS fallback bhi nahi jaata, jaan-boojh ke. RCS set na ho to app khud SMS try karta hai — SMS me bhi DLT approved template na mile to wo bhi refuse hota hai. RCS chalu karwana ORALZY support se hota hai. Patient ka DND / STOP patient file me check karo.
RCS bhejne par "Not sent" kyu aata hai?
RCS page par 'Not sent: …' ka matlab RCS aur SMS dono nahi gaye. Aam wajah: 'messaging paused (emergency stop…)' = poore platform par messaging rukaa hai; 'recipient has opted out of clinic messages' = patient ne STOP / DND kiya; ya RCS set nahi aur SMS bhi set / DLT approved nahi.
Where in ORALZY: Patient Connect → Campaigns → RCS → RCS Messaging
Quick steps
- Alert ka poora text padho
- Opt-out likha ho to patient ki DND / STOP sthiti dekho
- Emergency stop ya setup ki baat ho to ORALZY support se baat karo