Debug kram: (1) WhatsApp hub ki patti — 🔴 ho to koi WhatsApp nahi ja raha; "Full check" me har ❌ rok ke neeche "→" fix (emergency stop, number, balance, aaj ki limit). "Connected" card sirf batata hai ki number zinda hai. (2) 📋 Sent Log me us message ki row: "Blocked" (Hinglish "Ruka") = app ne khud roka, gaya hi nahi — jaise STOP / Hold / DND, balance kam, aaj ki limit, template na hona; "Failed" = WhatsApp ya SMS operator ne mana kiya, wajah likhi hoti hai; "Delivered" / "Read" = pahunch gaya / padh liya. (3) ORALZY common number par khud likha text tabhi jaata hai jab patient ne pichhle 24 ghante me likha ho — warna approved template hi. (4) Patient ka number 10-digit sahi hai? 9999999999 jaisa nakli number app rok deta hai. (5) Photo / PDF sirf WhatsApp se jaati hai — WhatsApp na chale to SMS nahi jaata.
WhatsApp message nahi ja raha — kya check kare?
Patient Connect → WhatsApp ke upar readiness patti dekho (🟢 chalu / 🟡 balance khatam, SMS ja raha / 🔴 band) — 'Poori jaanch' har rok ka fix batati hai. Phir 📋 Sent Log me us message ki row: Bheja / Fail / Ruka + Wajah. 24-hour window ke bahar sirf approved template jata hai.
Where in ORALZY: Patient Connect → WhatsApp · Patient Connect → WhatsApp → Sent Log · Mobile: Patient Connect → WhatsApp
Quick steps
- Patient Connect → WhatsApp — upar patti dekho, "Full check" dabao
- ❌ wali rok theek karo (recharge, "WhatsApp number" setting) ya ORALZY support ko batao
- 📋 Sent Log me us patient ka message dhundo — Status aur wajah padho
- "Blocked" ho to wajah wali rok hatao (STOP / Hold / DND, limit, template)
- Number galat ho to patient ki profile me sahi 10-digit number bharo