Aur wajah: patient ne text ki jagah photo / voice bheji; WhatsApp balance ₹0; patient ne STOP bheja ya contact Hold / Inactive. 4+ akshar ka trigger lambe shabd ki shuruaat se bhi milta hai ("book" → "booking"). Beech wala flow 30 minute chup rahne par khatam hota hai. Web ke "Trigger keywords (comma separated)" box me comma type karte hi gayab ho jaata hai (abhi ki kami) — saare shabd pehle kahin aur likh kar "book, appointment, schedule" jaise ek saath paste karo, phir "Save Flow". Card ka "runs" tabhi badhta hai jab flow sach me shuru hokar message gaya.
Chatbot flow ON hai par patient ke message par shuru kyun nahi hua?
Dekho: (1) upar "⚠️ Not live yet." ya card par "● ON (not live in this clinic)" = aapki clinic me flows abhi live nahi (sirf beta clinics) · (2) card par "Triggers: (none)" = koi trigger word nahi · (3) trigger poore shabd me aaya ho ("hi" → "which" par nahi) · (4) doosra ON flow same shabd par — jo flow sabse baad me badla gaya wahi chalta hai · (5) patient pehle se kisi flow ke beech me ho.
Where in ORALZY: Patient Connect → WhatsApp → Chatbot Flows
Quick steps
- Chatbot Flows ki upar wali patti aur card ka status dekho
- Card par "Triggers:" me shabd hain ya "(none)"
- "Edit" me trigger words paste karke "Save Flow"
- "▶ Simulate" se chala kar dekho, phir apne phone se trigger word bhejo