ORALZY
FAQ

Recurring charge ka bill nahi bana ya ek saath kai bill ban gaye, kyun?

Bill sirf "active" schedule par banta hai — "paused", "cancelled" ya "completed" par nahi. Naye schedule ka pehla bill start date ke agle din subah aata hai. Start date purani daali ho ya lambe Pause ke baad "Resume" kiya ho, to chhoote hue saare cycles ke bill agli raat ek saath ban jaate hain (ek raat me zyada se zyada 36).

Where in ORALZY: Billing → Bills → EMI & Autopay → Recurring Charges · Billing → Bills → Credit Notes · Mobile: Billing → Bills → EMI & Autopay → Recurring Charges

Kaise jaanche: Billing → Bills → EMI & Autopay → "Schedules" tab → "Recurring" chip → Status aur Progress ("3 / 12" = 3 bill bane). Mobile Recurring Charges screen par row me "Next run" ki tareekh aur 🕘 "Bill History" — fail hua cycle laal me error ke saath dikhta hai. Galat ya extra bill final hota hai, edit nahi hota — use Billing → Bills → Credit Notes se reverse karo. Aage se: chhoote mahino ke bill nahi chahiye to "Resume" ki jagah purana schedule "Cancel" karke aaj ki start date se naya banao. Turant chalana ho to mobile ka "Run now" (aaj ka Day End close ho to error deta hai).

Quick steps

  1. "Schedules" tab me "Recurring" chip dabakar schedule ka Status dekho
  2. "active" nahi hai to "Resume" karo ya naya schedule banao
  3. Mobile par "Next run" aur 🕘 "Bill History" check karo
  4. Extra bill ko Credit Note se reverse karo

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