Aur wajah: WhatsApp balance ₹0; patient ne STOP bheja ya Contacts me Hold / Inactive hai; patient ne photo ya voice note bheja (bot sirf text padhta hai). Jawab gaya ya nahi Patient Connect → WhatsApp → Sent Log ya WhatsApp Team Inbox me dekho. Rule ki "Triggers" ginti tabhi badhti hai jab jawab sach me chala gaya. Rule ka jawab sirf text hota hai. Pehle "🧪 Test Matcher" se rule match karwa lo.
Keyword rule banaya par patient ko WhatsApp par jawab nahi gaya, kyun?
Check karo: (1) "Your keyword replies" par "⚠️ Not live yet." ho to rules aapki clinic me asli WhatsApp par abhi nahi chalte (sirf beta clinics me) · (2) rule ka Status On hai · (3) koi Chatbot Flow ya Built-in command pehle jawab de gaya (message "hi", "book", "kab" se shuru) · (4) "Veeransh AI free-form fallback" ON hai · (5) "Business hours only" aur raat ka samay · (6) keyword poore shabd me nahi aaya.
Where in ORALZY: Patient Connect → WhatsApp → Auto-Reply · Patient Connect → WhatsApp → Sent Log
Quick steps
- "Your keyword replies" ki upar wali patti dekho — "Live on WhatsApp (beta)." honi chahiye
- Rule ka Status On aur keyword sahi hai, "🧪 Test Matcher" se check karo
- "Built-in commands" me dekho koi command ya AI fallback wahi message to nahi le raha
- Patient Connect → WhatsApp → Sent Log me dekho jawab gaya ya ruk gaya