Neeche "Server: …" line me asli wajah bhi hoti hai, aur "What each channel said:" me har raaste (whatsapp, sms) ka alag jawab — pehle WhatsApp try hota hai, na chale to SMS. Emergency stop clinic ki kisi Settings se chalu nahi hota, chahe line me "turned on from Settings" likha ho — ye ORALZY server ka switch hai. WhatsApp balance ₹0 ho to WhatsApp chhod kar SMS try hota hai (har clinic ₹0 se shuru hoti hai). ORALZY ke shared number par khud likha message tabhi jaata hai jab patient ne pichhle 24 ghante me khud likha ho ("…can only go with a Meta-approved template, or if the patient wrote in the last 24 hours."). Text message fail ho to neeche "📱 Send from your own phone" se apne phone ka WhatsApp khol kar bhej sakte ho (clinic ka record nahi banega); PDF ke liye ye raasta nahi — print karke do.
Chart ke message par "NOT sent" aaye to wajah kaise samjhe?
"❌ "…" NOT sent" ke neeche sheet aasan line me wajah likhti hai. "Messaging is off right now (emergency stop)…" = messaging ORALZY ki taraf se band hai, ORALZY support se poochho. "No channel is set up…" ya "WhatsApp is not connected…" = Setup → Integrations → "Connect WhatsApp (Meta)". "…has no balance…" = Setup → Plan & Help → Packs & Credits → "WhatsApp Balance & Packs" se top-up. "The DLT template name for SMS is not filled in…" = SMS ki ye setting ORALZY support karta hai.
Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → ⋯ More actions → "WhatsApp patient" · Setup → Integrations → Connect WhatsApp (Meta) · Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs
Quick steps
- "❌ … NOT sent" ke neeche ki aasan line aur "Server:" line padho
- WhatsApp na juda ho to Setup → Integrations → "Connect WhatsApp (Meta)"
- Balance khatam ho to Setup → Plan & Help → Packs & Credits → "WhatsApp Balance & Packs"
- Emergency stop ya DLT wali wajah ho to ORALZY support se baat karo
- Text zaroori ho to "📱 Send from your own phone"