Patient lagaatar kai message bheje to AI thoda rukkar sabka ek hi jawab deta hai. Message Chatbot Flow, WhatsApp commands (BOOK / BILL / RX…) ya keyword rule ne pakad liya ho to AI Front Desk jawab nahi deta — wo jawab un features se gaya. STOP / opt-out wale message par AI nahi bolta. WhatsApp hi band ho ya balance khatam ho to jawab nahi jaata — WhatsApp hub ki patti dekho.
AI Front Desk ne patient ko jawab kyu nahi diya?
Thread me grey "Bot chup raha — …" line wajah batati hai: patient ne sirf 👍 / 🙏 / ok bheja, kisi doosre business ka auto-reply aaya, staff khud chat me jawab de raha hai, ya AI ko samajh nahi aaya aur generic jawab pehle hi ja chuka (tab thread Escalated hota hai). Aise me khud reply karo.
Where in ORALZY: Patient Connect → Calls → AI Front Desk · Patient Connect → WhatsApp
Quick steps
- Patient Connect → Calls → AI Front Desk me thread kholo
- "Bot chup raha" line padho
- Zaroorat ho to quick reply ya apna jawab "Send" karo