Chhoota hua stage dobara try nahi hota — agla stage apne din par chalega. Ladder Day 0 ke baad aage nahi badh rahi to Bill Settings me "Enable Dunning Sequences" dekho — OFF par sirf Day 0 jaata hai (Start ke waqt), aage ke stage aur escalation nahi chalte. WhatsApp balance khatam ho to app agle channel (RCS / SMS) se bhejne ki koshish karta hai; koi bhi channel na chale tabhi "send-failed" likha aata hai. Number galat ho to patient profile me phone sudharo; DND hata do to agle stage se message jaayega. Patient bole paisa de diya: bill par payment entry karo, ladder khud completed ho jaayegi.
Dunning reminder patient tak nahi pahuncha, Timeline me kaise check kare?
Billing → Pending Payments → Reminders (Dunning) → row → "Timeline": laal "⚠" ke saath wajah — dnd (patient SMS DND / WhatsApp STOP par), no-phone (number nahi), send-failed (bhejna fail, saath me error note), before-chase-cutoff (bill "Chase dues only from" date se pehle ka — ladder pause). Channel me sms / whatsapp likha ho to message gaya.
Where in ORALZY: Billing → Pending Payments → Reminders (Dunning) · Setup → Settings → Billing → Bill Settings (GST, UPI, bank)
Quick steps
- Billing → Pending Payments → Reminders (Dunning)
- Patient ki row par "Timeline"
- Note / Skipped column me ⚠ wajah padho
- Wajah ke hisaab se phone / DND / dunning switch theek karo