OTP pehle WhatsApp par jaata hai, wahan na pahunche to SMS par; 10 minute chalta hai. Galat ya purana OTP par "Invalid or expired OTP". Naya password kam se kam 6 akshar (mazboot rakho). Reset hote hi owner ko security alert "Staff password was reset" jaata hai. Username yaad nahi to owner / admin Setup → Admin → Users & Policy → User Management me dekh sakta hai.
Forgot tab me username daala par password reset OTP nahi aaya?
"OTP sent via sms to •••••••••1234" dikhne se ye pakka nahi ki username sahi hai — galat username par bhi yahi aata hai. Check karo: (1) dikhaye gaye aakhri 4 ank aapke number ke hain? Nahi to username galat hai ya mobile save nahi; (2) username bilkul waisa likho jaisa bana tha — naye logins small letters me bante hain (owner ka username uska email); (3) owner / admin Setup → Admin → Security → "Staff Contact" me dekhe, "missing" ho to "Edit" se Mobile bhare; (4) 15 minute me 5 se zyada request par "Too many attempts. Try again later."
Where in ORALZY: Login page → "Forgot" tab · Setup → Admin → Security · Setup → Admin → Users & Policy → User Management
Quick steps
- Username exactly sahi spelling me, small letters me daalo
- "Send OTP to my mobile" dabao
- OTP na aaye to owner se Staff Contact me apna mobile check karwao
- 15 minute ruk kar dobara try karo