ORALZY
FAQ

Mobile par "Different database detected" laal screen kyun aayi?

Ye taala tab lagta hai jab phone pehle ek ORALZY server se juda tha aur ab dusre server se baat kar raha hai (jaise kisi ne Server Address badla). Web aur mobile ka data alag na ho jaye isliye app ruk jaati hai — is screen par sirf ek button hai "Trust new server". Bina wajah aaye to button mat dabao, pehle ORALZY support se poochho.

Where in ORALZY: Header → My Account → Server Address · Mobile: app kholte hi laal lock screen

Screen par "Was" aur "Now" ke chhote code dikhte hain — support ko inki photo bhejo. Ye taala har baar app kholne par wapas aata hai, isliye beech me My Account / Server Address tak nahi pahunch sakte. "Trust new server" sirf tab dabao jab Server Address support ke kehne par badla gaya ho; dabane ke baad app naye server ko maan leti hai. Galat address se aaye ho to support Server Address theek karwayega (Header → My Account → Server Address → "Reset to default"). Normal clinic ko Server Address kabhi badalna nahi padta.

Quick steps

  1. Screen ki photo le lo (Was / Now)
  2. ORALZY support ko photo bhejo aur poochho
  3. Support kahe tabhi "Trust new server" dabao
  4. App band karke dobara kholo

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