Message tabhi chalta hai jab appointment ka status Cancelled kiya jaye. Jo waitlist patient pehle kisi slot ke liye "notified" ho chuka, wo dobara nahi chuna jaata — use phir se chunna ho to Wait List me uska status wapas "waiting" karo. Dhyan: status "notified" message fail hone par bhi ho jaata hai, isliye patient bole message nahi mila to Patient Connect → WhatsApp → Sent Log me dekho aur use phone kar lo. WhatsApp na jaa sake to SMS try hota hai; patient ne STOP bola ho ya WhatsApp Balance khatam ho to message ruk sakta hai. Panel ka "📊 Stats" (pehli baar chalne ke baad dikhta hai) "last fired" time batata hai.
Appointment cancel hua par waitlist ko message kyun nahi gaya?
Check karo: (1) Setup → Settings → Auto Messages → Smart Cancellation Recovery me switch "✅ Enabled" hai aur "💾 Save" kiya; (2) slot "Notify window (hours)" ke andar tha (default 48 ghante — usse door ka slot skip); (3) Wait List me koi "waiting" patient tha; (4) unka phone sahi tha.
Where in ORALZY: Setup → Settings → Auto Messages → Smart Cancellation Recovery · Today → Calendar → Online Bookings → Wait List · Patient Connect → WhatsApp → Sent Log
Quick steps
- Setup → Settings → Auto Messages → Smart Cancellation Recovery kholo, switch aur Notify window dekho
- Today → Calendar → Online Bookings → Wait List me "waiting" patient hai ya nahi dekho
- Patient "notified" dikhe par message na mila ho to Patient Connect → WhatsApp → Sent Log dekho aur call karo
- "📊 Stats" me last fired time dekho