Message: "⚠️ <clinic> — Credit Suspended … Your credit facility has been temporarily suspended until the balance is settled." Ye sirf ek baar jaata hai; agar message kisi bhi channel se nahi gaya to suspension bhi wapas hat jaata hai. Ye alert sirf chetavni hai — bill, appointment ya payment ko app nahi rokta. Dunning OFF ho to ye kabhi nahi lagta. "Chase dues only from" se pehle ke purane bill is 45 din ki ginti me nahi aate.
Patient ke brief me "Credit suspended" alert kyun aa raha hai?
Clinic me "Enable Dunning Sequences" ON ho aur patient ka baaki 45+ din overdue ho jaaye to roz ke 10:00 IST reminder me use ek baar "Credit Suspended" message jaata hai aur patient ke brief me ye alert lag jaata hai — matlab is patient se treatment se pehle paisa lo. Abhi app me ise hatane ka koi button nahi hai; baaki chukne ke baad bhi alert reh sakta hai — hatwana ho to ORALZY support se kaho.
Where in ORALZY: Setup → Settings → Billing → Bill Settings (GST, UPI, bank) · Patient chart → brief / alerts
Quick steps
- Alert dikhe to samjho patient 45+ din se baaki rakhta hai
- Treatment se pehle paisa lo — Billing → Pending Payments → "💰 Receive"
- Baaki chukne ke baad bhi alert rahe to ORALZY support se hatwao
- Ye message nahi chahiye to Bill Settings me dunning OFF rakho