Server ke message: "UTR … is already recorded on a payment — not again" (ek UTR do baar nahi); "This treatment bill is no longer open (already paid, cancelled, or an old import) — refresh the screen" (drawer band karke dobara kholo); "Only ₹X is due on Bill … cannot take ₹Y…"; "Day … is closed…" (Billing → Day End reopen). PIN cancel kiya to kuch darj nahi hota. "₹ recorded, but: …" = kuch hissa darj hua, kuch nahi — message padho: dawai wala hissa na hua ho to wo Treatment → Pharmacy & Stock → Pharmacy → Credit/Udhar se darj karo; advance wala hissa na hua ho to "Collect" se advance alag se darj karo. List load na ho to "Bills + medicines list failed to load (…)" ke saath "Retry" hai, ya neeche seedha "Amount to collect" likh kar "Collect ₹X" — wo paisa sabse purane khule bill par lag jaata hai. Paytm QR chalu ho to button band rehta hai ("Make the Paytm QR above" / "Waiting for Paytm…") — Paytm khud darj karta hai.
Collect payment save nahi ho raha, UTR ya "too much" error kyu?
"Collect payment" ka save button tab band rehta hai jab kisi row me due se zyada likha ho, ya "How much is paid today?" tick kiye bills ke kul due se zyada ho (laal line "₹X too much…"). Extra paisa rakhna ho to "Add to advance" me alag likho. Save par "Payment not recorded: …" aaye to wajah padho — jaise wahi UTR pehle se darj hai, bill ab khula nahi, ya din band hai.
Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → "Bill / Collect" → "Collect payment"
Quick steps
- Laal line wali row ka amount due tak ghatao; extra ho to "Add to advance" me likho
- Save ke baad aaya "Payment not recorded" message padho
- Bill/UTR wala error ho to drawer band karke dobara kholo aur UTR check karo
- Day closed ho to Billing → Day End me din reopen karwao