Web par list har 30 second me khud refresh hoti hai; mobile par neeche kheench kar refresh karo. "Done" / "Dismissed" tab me row par close karne wale ka naam dikhta hai. Kuch purane templates ke button (jaise "Will Pay", "Have Questions", "Signed") abhi request nahi banate — wo tap sirf Live Inbox me dikhta hai. Agar patient ko button wala message gaya hi nahi (WhatsApp balance khatam, number hold, message fail) to tap bhi nahi aayega — Patient Connect → WhatsApp → "📋 Sent Log" me us patient ka message dekho. Patient ka bheja hua sab kuch "📥 Received Log" me bhi dikhta hai.
Patient ne WhatsApp par jawab diya par Patient Requests me kyu nahi dikh raha?
Patient Requests me sirf reply-button ke tap aate hain. Na dikhe to check karo: (1) patient ne khud type karke likha — wo Live Inbox me hai; (2) "Confirm", "Thank you", "Abhi nahi", "Mil gaya" jaise tap par row nahi banti; (3) kisi ne pehle hi "Done" / ✕ kar diya — "Done" ya "Dismissed" tab dekho; (4) "Cancel" button ka tap abhi yahan nahi aata.
Where in ORALZY: Today → Patient Requests · Patient Connect → WhatsApp → WhatsApp Team Inbox · Patient Connect → WhatsApp → Received Log
Quick steps
- Today → Patient Requests me "Done" aur "Dismissed" tab bhi dekho
- Patient ne type kiya ho to Patient Connect → WhatsApp → "Live Inbox" me uski chat kholo
- Message gaya ya nahi, Patient Connect → WhatsApp → "📋 Sent Log" me check karo