Tap ka message Patient Connect → WhatsApp ke "Live Inbox" / "📥 Received Log" me dikh jaata hai — wahan se pata chalega kisne "Cancel" dabaya. WhatsApp Contacts me wo number "🚫 Stopped by patient (STOP)" dikhata hai aur clinic use "Make active" se wapas chalu nahi kar sakti; patient dobara messages chahta ho to ORALZY support se baat karo. "Reschedule" button theek chalta hai ("🗓️ Wants to reschedule" request aati hai), aur purane templates ka "Need to Cancel" bhi request banata hai.
Patient ne appointment message par "Cancel" dabaya, request kyu nahi aayi?
Abhi ye app ki kami hai: appointment confirm / reminder message ke "Cancel" button ka tap app "STOP" (messages band karo) jaisa maan leta hai — Patient Requests me row nahi banti, patient ko koi jawab nahi jaata, aur us number par aage clinic ke WhatsApp messages (reminder, bill…) ruk jaate hain. Patient ko call karke appointment khud cancel / reschedule karo.
Where in ORALZY: Today → Patient Requests · Patient Connect → WhatsApp → WhatsApp Contacts · Patient Connect → WhatsApp → Received Log
Quick steps
- Patient Connect → WhatsApp → "Live Inbox" ya "📥 Received Log" me dekho kisne "Cancel" dabaya
- Us patient ko call karke Calendar me appointment cancel / reschedule karo
- Messages dobara chalu karwane ke liye ORALZY support ko number batao