Dusre messages: "Only the clinic owner or admin can connect or disconnect WhatsApp." = owner/admin login se karo. "WhatsApp connect is not enabled for this clinic…" = ORALZY approval nahi hai (ya hata di gayi) — pehle request bhejo. Connect box me sirf "Loading WhatsApp connector…" hi dikhta rahe, ya "⚠ Embedded Signup not yet configured" aaye (mobile par "Server not configured" / "Embedded Signup not yet set up"), to ORALZY ki taraf ki setting adhoori hai — page refresh karke dekho, phir bhi rahe to ORALZY support ko batao; clinic khud ise theek nahi kar sakti. Kabhi laal box me Meta settings ke naam wala lamba technical hint ya neeche chhoti line "subcode … · trace …" aati hai — uska screenshot ORALZY support ko bhejo. Number pehle se WhatsApp Business app par chal raha ho aur Meta "already registered" bole to "On the WhatsApp Business app on a mobile" (coexistence) chuno.
WhatsApp connect me 'Code expired' ya 'No WhatsApp Business Account found' error aaye to kya kare?
Meta popup ke baad laal box me error aaye to "↻ Retry" dabakar popup poora DOBARA chalao — purana code dobara kaam nahi karta. "Code expired" = code ~30 second me khatam ho gaya; "Code already used" = code ek hi baar chalta hai; "No WhatsApp Business Account found" = popup me phone number wala WhatsApp Business Account chuna hi nahi gaya — is baar account aur number dono chuno.
Where in ORALZY: Setup → Integrations → Connect WhatsApp (Meta) · Patient Connect → WhatsApp → WhatsApp Connection
Quick steps
- Error box ka text padho (subcode / trace line ho to screenshot lo)
- Approval ya owner/admin wali error ho to pehle wo theek karo
- "↻ Retry" dabao aur Meta popup shuru se poora karo
- "Loading WhatsApp connector…" atka ho ya server setting wali error ho to ORALZY support ko batao