WhatsApp messages ka natija (sent / failed / refused) aur wajah Patient Connect → WhatsApp → Sent Log me milta hai — Run Now ka alert sirf ginti dikhata hai. Apna number jodne ke liye Setup → Integrations → Connect WhatsApp (Meta); balance Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs. Channel "SMS" chuna ho to Failed nahi dikhta, par asal me kuch nahi jaata (alag entry). Total 0 ho to audience hi khaali hai — "Preview" dekho.
Recare "Run Now" ke baad Failed count aaya, message kyun nahi gaya?
Ek badi wajah: clinic ka apna WhatsApp number connect nahi hai aur message ORALZY ke shared number se ja raha hai — wahan ye campaign message (approved template nahi hai) sirf unhi patients ko jaata hai jinhone pichhle 24 ghante me clinic ko message kiya ho; baaki ke liye SMS fallback ki koshish hoti hai, wo bhi na chale to Failed. Doosri wajahein: WhatsApp balance khatam, messaging band (emergency stop), ya koi channel set nahi.
Where in ORALZY: Patient Care → Follow-ups → Recare Campaigns · Patient Connect → WhatsApp → Sent Log · Setup → Integrations → Connect WhatsApp (Meta) · Setup → Plan & Help → Packs & Credits → WhatsApp Balance & Packs
Quick steps
- Patient Connect → WhatsApp → Sent Log me campaign ke messages ka status aur wajah dekho
- Shared number wali wajah ho to Setup → Integrations → Connect WhatsApp (Meta) se apna number jodo
- Balance ki wajah ho to WhatsApp Balance & Packs se top-up
- Dobara "Run Now" se pehle "Preview" dekho