Khaali ho to screen likhti hai: "No call history yet. Calls will appear here automatically when the mobile call detector or cloud-telephony webhook tags this patient." Patient ne kisi doosre number se call kiya ho to call is patient se nahi judti — wo Patient Connect → Calls → Call Log me bina patient ke dikhegi. Web par ⋯ (More actions) → "Call patient" sirf aapke computer / phone ka dialer kholta hai — wo call app me record nahi hoti. Exotel jodna: Patient Connect → Calls → VoIP → "Connect Exotel".
Chart ke Calls me patient ki call kyu nahi dikh rahi?
Calls me sirf wahi call aati hai jo app me log hui ho aur is patient se judi ho — clinic ke calling provider (Exotel) se aayi / gayi call, chart ka "Click-to-Call", ya ORALZY mobile app (Android) ka call detector. Call ka number patient ke chart wale mobile number se match hona chahiye. Clinic ke normal phone ya staff ke apne mobile se ki gayi call (app ke bina) yahan nahi aati.
Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → Sections → ⋯ More → Calls · Patient Connect → Calls → Call Log · Patient Connect → Calls → VoIP
Quick steps
- Patient ke chart me mobile number sahi hai, check karo
- Patient Connect → Calls → Call Log me wo call dhundho
- Calling provider nahi juda to Patient Connect → Calls → VoIP → "Connect Exotel"