BILL par ye line "Hum aapka record dhundh nahi paye. Kya aap registered patient hain?" hoti hai. BOOK, DOCTOR aur HI wala menu bina record ke bhi chalte hain. Ek hi number par family ke kai patient hon to bot sirf ek patient ka record leta hai — baaki sadasya ki jaankari ke liye clinic se seedha baat karni hogi.
WhatsApp bot ne patient ko "Patient record nahi mila" kyun bola?
BILL, PAY, RX, MEDICINE, NEXT, CANCEL, REPORT, RECALL, STATUS, FAMILY, PORTAL tabhi kaam karte hain jab patient usi mobile number se WhatsApp kare jo uske patient record me hai (aakhri 10 ank pure match). Doosre number se likha ho ya patient register hi nahi to jawab "Patient record nahi mila. Reply HI for menu." jaata hai. Fix: patient ke chart me mobile number theek karo, phir patient dobara bheje.
Where in ORALZY: Patient Connect → WhatsApp → Auto-Reply · Patient Care → Patients → Patient List
Quick steps
- Patient Care → Patients → Patient List me patient dhundho
- Chart me uska mobile number dekho — wahi number hona chahiye jisse WhatsApp aaya
- Number galat ho to theek karke save karo
- Patient se kaho dobara BILL / RX bheje