Aur wajah jahan code chup-chaap nahi bheja jaata: staff ka record resigned / terminated hai; uska Clinic login deactivate kiya gaya hai (deactivate karne se Staff Login bhi band); clinic suspended / cancelled hai; ya ek number par ek ghante me 8 OTP pehle hi bheje ja chuke hain — thodi der ruko. In sab me screen same dikhti hai, isliye owner Staff Directory me status aur number dekhe. "No OTP provider is set. The clinic owner should set the 2Factor key in Setup → Integrations." aaye to owner ko clinic ki SMS (2Factor) setting karni hai. Number badla hai to Staff Directory me naya number daalo — match last 10 digit se hota hai (+91 / space se fark nahi padta).
Staff Login me OTP nahi aa raha ya "Wrong or expired OTP" aata hai?
OTP tabhi jaata hai jab clinic code sahi ho AUR mobile number Staff Directory (active / on-leave staff), Doctors master ya kisi Clinic login par pada ho — warna bhi screen OTP wali step par chali jaati hai par code kabhi nahi aata. Owner se number aur clinic code check karwao. WhatsApp na aaye to "📩 No WhatsApp? Send SMS". "Wrong or expired OTP. Request a new OTP." = galat ya 10 min purana code; naya OTP mangao.
Where in ORALZY: Login screen → "👤 Staff Login — Attendance & Leave" · Team → Members → Directory → Staff Directory
Quick steps
- Clinic code dobara check karo (owner / HR se)
- Owner Staff Directory me staff ka mobile number aur status (active) dekhe
- WhatsApp par na aaye to "📩 No WhatsApp? Send SMS" dabao
- "Wrong or expired OTP" par "← Change clinic code / number" → "📩 Send OTP" se naya code mangao
- Baar-baar try karke ruk gaya ho to ek ghante baad try karo