"Loading dental chart…" hi atka rahe to chart khula hi nahi — page reload karo. Chart khul gaya par purane marks nahi aaye to patient ka record load nahi hua (save button par mouse le jaane par "Last error: …" dikhta hai). Isi liye chart khulte hi turant mark mat lagao — pehle purane marks dikhne do. Chart bahut der tak khula chhoda ho to bhi save fail ho sakta hai aur "retry" se bhi nahi chalta — chart dobara kholna hi upay hai. Marks gayab lagen to check karo: (1) kisi doosre computer / mobile par usi patient ka purana khula chart baad me save to nahi hua (jo baad me save hua wahi bachta hai); (2) duplicate patient merge hua ho to haath ke marks duplicate wale record par reh sakte hain; (3) auto-mark sirf DONE treatment se aate hain — planned treatment chart par nahi dikhta. Mobile par Dental Chart screen ke andar hi patient badalne se ye theek nahi hota — back arrow se screen se bahar niklo. Mobile patient ke "Chart" tab me Pro chart ke haath ke marks dikhte hi nahi — wahan sirf treatment ke rang hain.
Tooth chart khaali dikh raha ya marks save nahi ho rahe, kya kare?
Pehle internet check karo, phir page reload karo (ya patient chart me doosre section, jaise "Visits", par jaakar wapas "Tooth Chart" kholo) — chart naye sire se khulta hai. Jo mark "⚠ Not saved — retry" ke waqt lagaya tha use dobara lagao. Jis patient ke pehle se marks the uska chart khaali dikhe to us par naya mark mat lagao — save hote hi purane marks mit sakte hain; pehle reload karo. Auditor login se marks save nahi hote. Mobile: Dental Chart screen se bahar niklo aur menu se dobara kholo.
Where in ORALZY: Patient Care → Patients → Patient List · Patient chart → Sections → Tooth Chart · Treatment → Imaging → Dental Chart · Mobile: Treatment → Imaging → Dental Chart
Quick steps
- Internet check karo aur page reload karo
- Purane marks wapas dikhne do — tabhi naya mark lagao
- Jo mark save nahi hua use dobara lagao aur "✓ Saved" aane do
- Auditor login ho to doctor / owner login se mark karo