Launch ke waqt number juda hai ya nahi ye pehle se nahi jaancha jaata — isliye campaign "running" ho jaata hai aur sab "Failed" me aa jaate hain. Hub ki sabse upar wali patti me "Full check" dabane par neeche "Number: clinic's own", "ORALZY common (…)" ya "none" dikhta hai — campaign ke liye "clinic's own" chahiye. Template bhi usi apne number par Meta se approved hona chahiye. Number jodne ke baad naya campaign ya "↻ Retry Failed" wala draft owner / admin launch kare. Fail hue message ka paisa nahi katta. Number jodna Core plan me hai, iske liye add-on nahi chahiye.
Campaign failed me "Campaigns need the clinic's own WhatsApp number" kyun likha hai?
Campaign sirf clinic ke apne connected WhatsApp number se jaata hai; ORALZY ka shared number campaign ke liye use nahi hota. Number juda na ho to har message fail hota hai — report me wajah "Campaigns need the clinic's own WhatsApp number (shared ORALZY number is not used for campaigns)" ya "Clinic's own WhatsApp number was not connected". Fix: Setup → Integrations → Connect WhatsApp (Meta) se apna number jodo, phir "↻ Retry Failed".
Where in ORALZY: Patient Connect → WhatsApp → WhatsApp Campaigns · Setup → Integrations → Connect WhatsApp (Meta)
Quick steps
- Campaign "View" → "Failed" me wajah padho
- Setup → Integrations → Connect WhatsApp (Meta) se apna number jodo (owner / admin)
- WhatsApp Templates me dekho ki template apne number par approved hai
- Campaign row par "↻ Retry Failed" → naya draft launch karo