ORALZY
FAQ

Certificate ka "File" ya "Download" dabane par file nahi khulti?

Haan, abhi ye app ki kami hai: Team → Tasks & Training → Training → Certificates me card ka "File" button (aur mobile ka "Download") naye tab me file kholne ki jagah login error ("No token provided") dikhata hai. File record me save hai, bas is button se khul nahi rahi. ORALZY team ko report hai.

Where in ORALZY: Team → Tasks & Training → Training → Certificates · Mobile: Team → Tasks & Training → Training → Certificates

Tab tak licence ki scan copy clinic ke computer / folder me alag se rakho. Assessor ko dikhane ke liye "Print sheet" se licences ki signed list nikal lo aur asli copy saath rakho. Dhyan: "Renew" karne par purani file hamesha mit jaati hai, aur abhi use pehle download karna mumkin nahi — isliye purani copy pehle se alag sambhal ke rakho. Ye kisi role ki galti nahi hai, owner / admin par bhi yahi hota hai.

Quick steps

  1. Certificates card par "File" dabane se error aaye to ghabrao mat — record safe hai
  2. Scan copy computer / phone folder me alag rakho
  3. Assessor ke liye "Print sheet" + asli copy dikhao
  4. Renew se pehle purani copy alag sambhalo

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