"Please stop reminders" jaisa lamba message STOP nahi maana jaata — sirf akela keyword. Opt-out patient Patient Connect → WhatsApp → "Contacts" tab me filter "Opted Out" me dikhta hai. Patient ne galti se bheja ho aur dobara chahta ho to ORALZY support se reset karwana padta hai (SMS DND ko No karne se STOP nahi hatta). Patient chart ka "SMS DND" = Yes bhi isi tarah teeno channel band karta hai. OTP aur staff ke internal message is rok se bahar hain.
Patient ne STOP bheja — aage kya hota hai, kaunse messages band ho jaate hain?
Patient ka poora reply sirf "STOP" (ya unsubscribe, cancel, opt out, band karo, बंद करो) ho to us number par WhatsApp, SMS aur RCS — sab band: reminders, campaigns, bill, Live Inbox ke 1-to-1 reply bhi. Same number wale family members bhi. Patient ko koi confirmation nahi jaata, aur app me ise wapas chalu karne ka button nahi — support se.
Where in ORALZY: Patient Connect → WhatsApp → Contacts → filter "Opted Out"