Sabse aam wajah: WhatsApp balance khatam ("insufficient_wa_balance"), aaj ki limit poori, ya ye message shared number se allowed nahi. WhatsApp row ka "Reason:" padh kar wajah theek karo, to aage se WhatsApp hi jayega. Blocked WhatsApp row ke liye WhatsApp balance se paisa nahi katta.
Sent Log me ek hi message WhatsApp aur SMS dono me kyu dikhta hai?
Jab WhatsApp wali koshish "Blocked" ya "Failed" ho jaati hai, app wahi message SMS se bhej deta hai (clinic ke fallback me SMS default hota hai). Har koshish ki alag row banti hai — 🟢 WhatsApp row Blocked / Failed (Reason ke saath) aur ✉️ SMS row Sent — matlab message SMS se gaya, WhatsApp se nahi.
Where in ORALZY: Patient Connect → WhatsApp → Sent Log
Quick steps
- Sent Log me patient ka number search karo
- 🟢 WhatsApp row ka Status aur "Reason:" dekho
- Reason ke hisaab se fix karo (balance, limit, number)
- Aage ke messages WhatsApp se jayenge