WhatsApp ki taraf se dobara bheja gaya wahi tap nayi row nahi banata — sirf patient ka naya tap hi nayi row banata hai. Rows ko jodne (merge) ya sab ek saath band karne ka button nahi hai; har row alag se Done / ✕ hoti hai aur dono par aapka naam judta hai. Done karne ke baad patient phir button dabaye to nayi row aayegi.
Ek hi patient ki do-teen Patient Requests kyu dikh rahi hain?
Har button tap ki alag row banti hai — patient ne do baar dabaya, ya do alag message (jaise reminder aur bill) par button dabaye, to Today → Patient Requests me do request dikhengi aur patient ko har tap par auto-reply bhi gaya hoga. Ek baar "Call" / "Open chat" se jawab do, phir dono rows par "Done" dabao (jo sirf duplicate ho uspar ✕).
Where in ORALZY: Today → Patient Requests · Mobile: Today → Patient Requests
Quick steps
- Today → Patient Requests → "Pending" me same naam / number ki rows dekho
- Patient ko ek baar "Call" karo ya "Open chat" se jawab do
- Dono rows par "Done" dabao (sirf duplicate ho to ✕)